Hotel Karlo kastle @ Paharganj — Hotel in Delhi

A Comfortable and Pleasant Stay at Hotel Karlo Kastle

I had a great experience staying at Hotel Karlo Kastle, which is conveniently located very close to the New Delhi Railway Station and Ramakrishna Ashram Marg Metro Station. This makes it super easy to access any part of the city. The area is lively, with plenty of shops and food outlets nearby.

The hotel reception is just about 20 meters off the main road, making it easily accessible yet slightly away from the hustle and bustle. After trying out two other places, I found this hotel online at a very budget-friendly price and was glad I chose it.

Before booking, they kindly allowed me to check the room, which turned out to be clean, spacious, and surprisingly cool even without the AC turned on. The reception area is neat, and they provide free bottled water which is a nice touch.

The person at the reception was extremely helpful, polite, and had a very positive attitude. They even allowed early check-in at 9 AM without any extra charge, which made my day a lot easier.

My stay was peaceful, and the room was very cozy and comfortable. After checking out the next day, I had a meeting to attend, so I left my luggage at the hotel. When I returned later, they allowed me to sit in the reception area, and even though the AC was off due to some work, they switched it back on just for my comfort and offered me water again.

The owner and manager were exceptionally kind, warm, and down-to-earth. Their behavior was very genuine and humane, making me feel respected and welcomed even after checkout.

Highly recommend this place for anyone looking for a budget stay with great hospitality and human touch. Would definitely...

My recent stay at Hotel Karlo Kastle was nothing short of delightful. From the moment we arrived until checkout, the experience was smooth, comfortable, and truly personalized. The facilities are modern and well-maintained, but what truly elevated our visit was the exceptional dedication of the staff. ​The rooms were spacious, clean, and provided a peaceful retreat after a day of travel. The housekeeping team deserves praise for their attention to detail. ​A special and heartfelt commendation must go to two individuals who made our stay seamless: Durgesh and Vaibhav Tripathi. ​Durgesh was incredibly helpful and professional. Whether it was assisting with a quick and efficient check-in, promptly addressing our requests for extra amenities, or offering genuine local insights, his welcoming demeanor and proactive approach made us feel instantly at home. He is a wonderful asset to the front-of-house team. ​Furthermore, the level of professionalism and leadership demonstrated by Vaibhav Tripathi was truly impressive. He personally ensured that the service standards in the dining areas were top-notch, checking in with guests to guarantee satisfaction. His commitment to hospitality shone through, making our meals not just satisfying, but an enjoyable part of the overall experience. ​We highly recommend Hotel Karlo Kastle not just for its amenities and location, but especially for the dedicated and caring staff members like Durgesh and Vaibhav Tripathi. We look forward to...

We were visiting Delhi and needed a place to stay urgently for the night. It was me, my mother, and my sister. While booking the hotel online, I accidentally selected 2 adults instead of 3. The price for 3 adults was the same, so I didn’t think it would be an issue.

However, when we reached the hotel, the staff refused to let us check in and demanded extra payment — not just the small difference that should have applied, but almost five times the amount! When I tried to reason and said I’d pay whatever the correct amount for 3 adults showed online, they still insisted on charging much more. After arguing, they shifted us to another property (Hotel Karlo Kastle) saying it would be “better,” but even after paying extra, that hotel was in terrible condition. We were given a ground-floor room that was completely worn out — the mattress springs were coming out, the room was dirty, and the overall environment felt unsafe.

When we raised our concerns, the staff and manager were rude and misbehaved instead of helping us. We had no choice but to stay for the night as it was already late, but it was one of the worst experiences ever. There was no basic sense of hospitality, safety, or respect. I would strongly advise others not to stay at this hotel. Even if you have to pay a little more elsewhere, choose a place that treats its guests properly and provides a safe, clean...