ITC Kakatiya, a Luxury Collection Hotel, Hyderabad — Hotel in Hyderabad

Where to start about|We planned for hyderabad and asked Mr rajneesh from ITC FOR HELP |he suggested Mr abhishekh menon from |itc kakatiya|Then it all started just called Mr menon|He was GM OF ITC KAKATIYA|SO THOUGHT HE won't call back |But Mr abhishek menon was so humble THAT he called twice and| we booked itc for 17 18 oct for my wife's birthday |We were really greeted well by all his team mate |Right from front office to all chef |House keeping persons to restaurant managers |I would like to add some special words for EACH one of them|| Mr abhishek menon|GM ITC KAKATIYA|MOST HUMBLE AND DOWN TO EARTH GM OF ANY HOTEL |he was really awesome |One can say ,He made haleem for us and that also only for us ,So I could rather say|Sorry to say we have only one stomach to digest all love which his team mates have given us||Front office person|Mr Pankaj|Very nice person |On one request he gave print out along with other things in just few mins ||Pooja jee|Very nice lady |I think.she was one who welcomed us and greeted us |She was handling client service |Mr menon she us right person |Always smiling ||Vrushali ( other lady who was very humble)||Concierge |Amit malhotra|Very nice person , made all arrangements for us ( related to travel desk)|He is main person there||Deepa( lady who booked golconda tour for us)||Mr kota( really very humble person) |Mr kota is head of travel desk |He took all efforts to see that all.pur arrangements were really tailor made and up to the mark|Always smiling person |Each hotel should have someone like him||Chauffer |Abu and khaleel|( both chauffers are really very nice)|F&b manager|Mr om||Chef asif|Exe chef |Made haleem for us along with galouti kebab ||Chef vishal rajgopak|Wht a chef |He was a chef from dombivali and spoke marathi very well |He was excellent in his job |And made my wife birthday very special |As she was on fast |They made lot of stuff which she can eat during fast|He made some special food for us during having lunch at dakshin ||Chef bhaskar|Really humble chef||Chef roy|Really humble chef ||Chef anmol|Excellent chicken biryani |Just wow||Chef shriniwas|Made special.omlette and Spanish omlette for breakfast||Chef sandeep|Made special food at dakshin||( all of them were really up to the mark )||Deccan pavilion|Mr Abdul|Where to start from a person |Every restaurant should have |He really made pur day |Always smiling and working for more then 30 yrs |Really wow appreciated his service during our stay at ITC KAKATIYA |HE WAS FROM CHENNAI|PLZ GIVE HIM.FULL MARKS HAS HE IS REALLY GEM OF PERSON |MR MENON PLZ MAKE A NOTE||WOULD MENTION FEW OTHER NAMES BELOW|Vikram rathod|Deepak mehra|Mr chaudhary|Arfif|Khushi||Uttam from |kebab and curry||Kamlesh|Dakshin||Bishwajeet |From house keeping|| Mr tarun FROM...

Following complaint was sent to the hotel without receiving any actual response from ITC/Marriott.

"As a person who lives in Hotels most of the year (including other Marriott Branded Hotels) and have done so for almost a decade, this is the first written complaint I've ever written.

At check-in the staff said they couldn't accept our card for deposit, although I use this at every other hotel I stay at.

Resulting in having to pay every time we need food/beverages, this is not a big issue, but the staff generally doesn't know how to operate the terminals and scramble around to find them as well, charge wrong amounts. Resulting in wait times uptowards of 10-15min to make a simple payment for beverage. The two main restaurants there's no issue so clearly staff training is the issue here, which is not up to standard when charging same prices as Europe/US.

The worst incident being having ordered laundry and the person bringing it to the room incisting on standing in the room with my mom being there watching me getting dressed/brushing my teeth, because he couldn't operate the terminal correctly again. Despite me telling him I would come down to reception to clear the payment.

The above is reason enough to write a complaint, but add to that that we 2 days in a row had agreed with the staff to get transferred to a room with 2 single beds so I didn't have to sleep in the same bed as my mom, and therefore packed all of our bags both days ready for transfer. The staff had previously showed us a room on one of the floors that hadn't been renovated, and we told them if that's what was available then we would prefer to just stay in our excisting room at which point the staff promised transfer to a room that was of the same quality.

Both days they had then arranged for transfer to the unrenovated rooms, and basically made us feel like we where lying about what had been promised.

Not until the manager came it became possible to move to the promised room. All the staff needed to do was say, it's not possible instead of making promises that they couldn't fullfill and that would be fine.

Last nail in the coffin is the general cleanliness of tables, by the pool area there's often used plates/mugs standing on tables from morning to evening which for a 5 star hotel is not okay.

I have to be honest this whole experience has made me reconsider the used of hotels under the Marriott banner in our onwards travel in...

Celebrated the Long Rakhi weekend with family at the ITC Kakatiya hyderabad. It was my third visit and my family enjoyed the weekend. ||The Housekeeper Ms Shweta was there to welcome us during check in and took us And showed us around while escorting us to the rooms. The new renovated floor was looking fresh and inviting. It was a seamless check in and a welcome home pillow was placed on our beds. ||The rooms were well done up and had ample of amenities and welcome goodies to keep us occupied. It was my wife's first visit to hyderabad and Shweta gave her a few things to do list over the weekend. ||The breakfast spread was quite delicious and the service was impeccable with Viju, shadab and the ever smiling Chef Shrini and Chef Rishiraj. The live dosas were very tempting and we experimented with a few local offerings. The In room service was taken care by Neeraj who was always there to assist. ||The evening happy hours at the iconic Marco polo lounge was quite memorable with a new two girl band playing some nostalgic songs to set the mood for the evening. Kiran and Azmat were there to take good care of the lounge. ||A visit to hyderabad is incomplete without having the dum Biryani however we were highly advised to try the kache ghost ki biryani and it was a 11 on 10. As it was raining the whole evening on saturday we reached the health club and there was Ahmed who took a PT drill with my wife and aunt and they ended up going back on a workout session on sunday as well. Meanwhile I lazed around in the landscaped pool and spent a good hour in the steam and sauna rooms. Sunday wasa day for local sightseeing. ||Monday morning and the GM Mr Menon was on his rounds and we met him over breakfast and had some good interactions with him. A Bombay based hotelier so we connected on a few common things to do a comparison of Hyderabad vs Bombay rain travel. He has truly maintained the ITC luxury standards at the property and Is always welcoming to guest feedback. ||All in all a good stay and looking forward to the next Hyderabad visit...