Hotel The Nook — Hotel in Madurai

Communication Discrepancy: Our stay was marred by a substantial miscommunication regarding check-in and check-out times. Despite a telephonic confirmation for a 24-hour check-out, we were informed on-site that the website's stipulated times (12:00 p.m. to 12:00 p.m.) were accurate. Unprofessional Behavior: Regrettably, the receptionist admitted to personal issues affecting her demeanor, resulting in unprofessional interactions. This conduct, coupled with her assertion of seniority, raises legitimate concerns about the hotel's commitment to professionalism. Poor Complimentary Breakfast: The complimentary breakfast provided did not meet reasonable expectations, significantly impacting our overall satisfaction with the stay. Personal Issues Affecting Service: We were informed that personal challenges faced by staff members were adversely affecting the quality of service. This issue warrants immediate attention to maintain a professional atmosphere within the establishment. Senior Staff Inefficiency: The purported senior staff member's inability to efficiently handle clients raises serious questions about the hotel's management and training protocols. Inadequate Staff Training: The explanation that the staff providing verbal confirmation was inexperienced and uninformed about check-in times underscores a deficiency in training and management oversight. I trust that you will treat these matters with the urgency they deserve to safeguard the satisfaction of your clientele. I anticipate your prompt response and a comprehensive resolution to...

Booked 3 rooms. Personally I think it was overpriced for the condition of this hotel. We checked in late so there weren't many rooms available. One room they tried to give us wasn't cleaned. They opened another room after. One room wasn't given any towels. We were given stained and ripped bedsheets. We slept on top of our old clothes because we didn't know when these sheets were last washed. The presentation was nice but it was stained when you took off the cover. A drawer was already broken too. The hot water did not work in one of the rooms. Room service came to take a look and confirmed it wasn't working. My parents had to use a kettle to make their bath water warm. They also saw bugs in their room. This is not how guests should feel for staying at a 3 star hotel. Felt more like a 2 star.

On a positive note - Breakfast was great. Tea was delicious. The set up was also really nice. Location was great as it was a 10 min auto ride to the temple.

Spoke to the manager as we checked out to let him know of our concerns. He said those issues should not have taken place. Night staff should be trained to make it easier for guests. Hope these issues get fixed before other customers stay here. Make sure you check your rooms thoroughly before finalizing your...

I give one star because it is mandatory, they claim they are 3 star hotel but they are cheater,on yatra and MMT website its showing in 1700 deluxe ac room is available with dinner and breakfast, but as soon we reached there and ask the same with the reception they start removing deals and lastly they give non ac room with breakfast in 1800,we have to accept because we were coming from long trip and my child is exhausted , rooms are very small,switches not working,restaurants closes at 8.30 and they told you can order from zomato ,we did that and ask for plates and cutlery,they didn't even provide that,fan make noise whole night ,no bath mats are there ,no cleaning staff ,they change our room next day because there is no one to clean the room which is smaller than the previous room.They start asking money very next day we told them that we clear everything at checkout but they started saying that we need the money and they will give nice room if we pay the money,which they didn't, this is the worst experience with any hotel till now,I am not recommending this...