One of the nightmare stay experience I have ever had. Had booked through Agoda, as it is an agoda preferred property. Whatever shown in Agoda was much different than reality. Surprises started the minute we reached the location. We realised there is no lift and checked with the hotel staff whether someone can help us with taking our bags to our room since we were carrying heavy Baggages weighing 10-15kgs. We ended up getting a response saying no you need to carry your baggage yourself in a very rude manner, even though we could see a room boy present there. Next surprise was the room, we ended up in a very compact room whereas it was mentioned to be extremely spacious in Agoda. The rooms didn't have basic amenities which was mentioned in Agoda like Wardrobe, wash basin etc. Third surprise was few unwelcomed guests, we did find many cockroaches in the room which was unfortunately not mentioned in the website 😂
It was totally a horrible experience and we would strongly not recommend this place for individuals/couples/family. Please don't blindly believe the good reviews (like we did and fell trap for) that are given to this property as they are mostly fake/paid and given by near and dear ones of the hotel management.
Lastly the most disappointing part is that, when we reached out to Agoda all they did was go back to the hotel and ask questions on our concerns. Would you think the hotel will admit all the loopholes they have.
We had booked this place for a tenure of 4 nights and due to this experience ended up checking out on the...
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