Lotus Comfort- A Pondy Hotel — Hotel in Puducherry

Positives: Location: The hotel is ideally situated, making it convenient to explore the charming city of Pondicherry. Key attractions, shops, and restaurants are within easy reach, enhancing the overall experience of staying here. Staff: The staff members are friendly and courteous. They are willing to assist with queries and provide local information, which adds a personal touch to the stay.

Negatives: Cleanliness: Unfortunately, the cleanliness standards are subpar. The toilets, in particular, are unclean, which is quite disappointing and detracts from the comfort of the stay. Breakfast: The breakfast arrangement is below expectations. Unlike typical hotels that offer a buffet or a comprehensive breakfast system, Lotus Comfort serves a very limited mini breakfast sourced from an outside hotel. This lack of variety and freshness is a letdown. Water Supply: The hotel does not provide water bottles proactively. Guests need to request them, which is inconvenient and not the norm in most hotels. WIFI: The WIFI service is poor, making it difficult to stay connected. For guests needing reliable internet access, this is a significant drawback. Communication: The telephone lines in the rooms are broken, forcing guests to go down to the reception for any assistance or inquiries. This is highly inconvenient and disrupts the guest experience. Room Amenities: There are no flasks or glasses provided for drinking water in the rooms. This basic amenity is expected in any hotel, and its absence is notable. Television: The TV in the room does not function, which is frustrating for guests who wish to relax and unwind with some entertainment.

Overall Impression: While the Lotus Comfort benefits from a great location and a helpful staff, it falls short on several fundamental aspects of hospitality. The cleanliness issues, poor breakfast service, and lack of basic amenities significantly impact the overall experience. Improvements in these areas could greatly enhance the comfort and satisfaction of guests. For now, potential visitors might want to consider these points before...

Lotus Bay View Hotel Pondicherry, this is where I face one my worst experience in my entire lifetime. We were even got insulted by the hotel manager(Sukanthi) itself and by some of their staffs(night shift receptionist boy & security).

Last month me including two families booked 3 rooms their via phone call and they insisted us to pay the complete amount of one day(8000rs) via gpay then itself and we did the same, coz it was ment to be our vacation time with a pleasant stay, great food and an amazing site seeing, but these hotel people really ruined our whole vacation plan and messed it up Completely.

Even after we booked the rooms by paying whole amount they didn't provide us with any sort bills or anything insted they just send a whatsapp message. On reaching there at morning 4am we came to know that it was some other property(lotus comfort) they booked our room. Since it was this early and tired of hours of traveling, we couldn't find anyother hotels, so we thought of adjusting there till 11am. The room was soo dirty that they didn't clean the room once after it was given to previous tenant.

We were not provided with a proper parking facility for our vehicle and what they did was that they simply scartched our car's bumber with a stone or something for asking them about a proper parking space. Even after all these inhuman way of treating us, the receptionist(night shift receptionist boy) and a lady(manager Sukanthi) whom i think their manager insulted us and was shouting at us saying that every 3 start hotels around there functions like this manner and we can leave if we are not satisfied. We asked them to repay our money but they didn't.

They made our vacations days as traumatic as they could. And i really thank them for treat their guests with such ruthless hospitality. I don't think writing this bad experience helps in any manner but this is all we could do.

I do have proof of their dirty rooms, scratches they made on our vehicle, and the payment we did. I share this with the intension of bringing into notice about all our experiences towards their MD or founder of the...

Pros : 1. Location of the hotel is very prominent, most of the tourist spot including a beach is in walking distance. Staffs are very decent, and helpful. Rooms and bathroom are fairly big in size.

Cons : 1. Maintenance of the rooms and its amenities are not that well. Room floors were bit broken, bathroom showers knobs, bidet spray of commode was broken. Bedsheets given were bit torn. Chairs of the sitting areas were broken. Electric kettle was not given. Photos given on different booking sites are misleading. Car parking was a nightmare. It is not at all like it's shown in the pics. After you book though different booking sites where they claim you can book without a card, they start calling you to make advance payments which is not acceptable. If you can't confirm booking without payments do not list your property in no card required booking section.

All in all I think this hotel has potential to be a very good budget hotel in that area if above mentioned points...