Raj Kuber — Hotel in Rajasthan

I recently had the opportunity to stay at your esteemed hotel during my visit to Udaipur. While my overall experience was satisfactory, I would like to bring to your attention a matter that left a slightly negative impression on me.

Upon checking in at the reception, I encountered an issue regarding the laundry service. Despite the fact that the laundry service was clearly stated to be included in my package, the reception person insisted on charging me separately for it. Moreover, I found the demeanor of the reception person to be somewhat rude during our interaction.

As a guest, it is essential to have a seamless and pleasant check-in process, and any misunderstandings or discrepancies should be handled with utmost professionalism and courtesy. However, the reception person's insistence on charging me for a service that should have been included, combined with their demeanor, left me feeling somewhat dissatisfied.

I believe that such incidents can have a significant impact on a guest's overall impression of the hotel and the level of service provided. It is crucial for the staff to be well-informed about the details and inclusions of each guest's package, and to handle any discrepancies or misunderstandings in a courteous and empathetic manner.

I want to emphasize that aside from this particular incident, my stay at Hotel Raj Kuber was comfortable, and the other staff members I encountered were friendly and accommodating. The room was clean and well-maintained, and the amenities provided were satisfactory.

I hope that you will take this feedback constructively and use it as an opportunity to address any training or communication gaps within your team. Ensuring that all staff members are aware of the package inclusions and maintaining a high standard of professionalism in guest interactions will undoubtedly enhance the overall guest experience at Hotel Raj Kuber.

Thank you for your attention to this matter. I appreciate your efforts in continuously improving your services and look forward to the possibility of a more positive experience...

Absolutely divine experience at The Raj Kyber Hotel in Udaipur! The vibes are pure magic, making you feel like you're home. The staff, especially the receptionists, are angels sent from above! They went above and beyond to help us plan our trip, recommending the best places to visit, eat, shop, and even navigate the city via cabs and auto rickshaws.

The highlight of our stay was definitely the hotel's adorable canine duo, Boss and Bubble - they brought endless joy and warmth to our experience!

While the breakfast buffet could use a bit of tweaking, it's a minor quibble in an otherwise flawless experience. The comfort and warmth of the staff more than make up for it.

As I always say, it's not just the room or mattress that makes a hotel special - it's the vibes. And, oh, The Raj Kyber has got it in spades! If you're looking for a home away from home in Udaipur, look no further.

Five stars aren't enough; I'd give it ten stars if I could! Highly...

Very Good Interiros, nicely made rooms. The Hotel staff,food,interior , cleanliness and other service are very good and offer value for money.But few things I want to point out: 1.room no. 205..room lock was not working and we never noticed it and thought that once we close the door it gets locked on its own. 2.Tea cattle was provided but no charging point available.( need to remove other plug and use it). 3.Giant size bed was there,but the mattreses on it were of 6 inch small size;So we had to becareful while getting down from bed from that particular side. 4.In bathroom place to keep Bath Towel was at almost at a difficult 6 ft height. 5.Very small mindset of Management , I am taking a superior room,but still being charged if I take more than one ...