OYO 2020 Hotel Ranjee'S — Hotel in Uttar Pradesh

Well, it's a weird experience overall. All began smoothly. Smooth check in, decent room with latest amenities, well behaved bell desk. Ordered some food through in-room dining. They didn't have kids menu. On request they provided mashed potatoes for my toddler. I had Lucknowi dum mutton biryani and my husband had dimsum and pasta with red sauce. Taste was pretty good, we're satisfied. Later at dinner I shared clear children soup with my toddler and my husband had bhuna ghost masala with tandoori rotis. While having he once mentioned ghost may not be fresh, as the meat was hard. Trouble occurred midnight onwards. My husband started facing discomfort with multiple nausea. We waited till early morning. Then called front desk to provide doctor on call. Hassle began from here. The male staff didn't ask once why we're asking for doctor. He said he can't provide before 10am. Then I again requested for a cab to go to nearby hospital. He asked me to book a cab by my own and manage the situation. Then I had to put my foot down. I had to remind him that guest was sick due to their provided food and it's their responsibility to help the guest when it comes to medical emergency. I asked him to talk to his senior and help at earliest. Later he provided us car with a security staff who drove us to the Lohiya General Medical Hospital. Once we entered the emergency section saw many serious patients were waiting for doctor. My husband's health turned worse then with Google map help we reached another hospital lMS hospital and trauma center. The staff who accompanied us helped a lot. If he wouldn't be with us with a toddler it would be challenging for me. When we returned after half an hour there's no improvement, then had to call front office for Doctor on call. This time a lady assisted from the front desk and she helped perfectly. Doctor arrived in time and provided the best treatment. From morning till night we didn't order any food for my husband, the food we ordered only for me and my child. What was surprising the chef didn't bother to call, visit or enquire once how's the guest who became sick due his provided food. I reminded the same to room dining team but they simply didn't care. The only thing they did, they made my child's dinner complementary which we didn't ask for. Every time I ordered food I had to remind them to check the quality of food.|In the breakfast when ordered boiled eggs from eggs to order section, they didn't provide any bread, brown potato and butter which were mentioned in the menu. Later had to remind the same.|I tried their Galuti kebab and kakori kebab. Kakori Kebab was fresh comparatively to Galuti Kebab. We wanted to taste the authentic local food which we couldn't due to their food quality caused illness.|Next day only the front office lady bothered to check on the health. But we leant a lesson not to return this hotel for future. Though we had to cause a lot of difficulty due to their room dining meal, we ended up giving them revenue by ordering through room dining. Management should train team on hygiene, hospitality and crisis management.|We gave them three star only because of the security staff, front office lady and housekeeping team who were well behaved. Otherwise it was one...

Cheating, Unhygienic & Over-Billing Worst Hotel Experience Ever

This hotel is a complete fraud. • We booked 160 meal packs, but only 120 confirmed guests actually attended—every single one a resident guest. We even had them counted in front of their staff, yet they billed us for 216 plates.

Shocking billing practices: • No quarter plates allowed. • Take dahi vada? They charge one full plate. • Take dessert later? They add another full plate. • A meal quoted at ₹1800 per person can easily become ₹3600 per person.

Food quality: • Served stale and spoiled food, not just cold. • Starters were finished in 30 minutes. • It was obvious they were re-using leftover food and desserts from other parties—unhygienic and unacceptable.

Room service scam: • Every room in our group was over-billed. • In my own case, I never even collected the room key, yet they added ₹3600 of food charges to my bill.

To top it off, the staff argued and disrespected us in front of our guests, ruining the celebration.

⚠️ Strong warning: DO NOT book this hotel for any event or stay. You’ll be overcharged, served recycled food, and treated with...

One of the worst Hotel Management and Staff I have ever seen. I arrived at the Hotel on 25th Apr'19 morning and asked for the Room. Staff made me wait for 1 hours and 30 minutes to allot the room even when it was clearly mentioned at the time of booking that I would be requiring an early check-in. It is mentioned in my Booking Voucher as a Proof. If they were not able to give an early check-in, why have you confirmed the booking or why it was not informed to me after you accepted the Booking ??

Secondly, the Hotel mentioned the GST Number as wrong due to which I am after the Hotel Management since last 7 Days i.e., since 1st May'19 and they are still not able to give me a proper proof of mailing the Originals with the Correct GST Number, not I have received the corrected Originals at my Physical Address.

All the time, false promises are being given to me but no respite. Next time I visit Lucknow, I will make sure that I will not stay in this Hotel and will never recommend this Hotel to my Office Colleagues neither to my Friends or...