Jawa House — Hotel in Gili Trawangan

Firstly, I have to give a huge shoutout to Tono at Jawa House – simply outstanding service. He’s incredibly friendly and went out of his way to accommodate my needs, even securing a smaller bike to suit my height, which was really great as you need a bike to do most things on the island.

The breakfasts here are something special; they’re both fabulous and filling. You can tell Tono takes a lot of pride in preparing them. Additionally, the owners are incredibly welcoming, offering us a lovely coffee and conversation when we got caught in a downpour, which was much appreciated. The staff is eager to assist you with anything even ordering dinner delivery.

The rooms are fine, with a bit of noise from the outside, but it was manageable with some white noise from Spotify. The beds are very firm. Also there is no heavy blanket only a thin sheet which makes sense bc of the heat and humidity but it’s not as cozy. The private pool, however, was a real gem and something we absolutely loved.

The location is alright. It’s fantastic being just around the corner from Jali Kitchen, the best restaurant on the island, and close to Jawa House. However, for some, it might feel a bit out of the way from the main areas. Walking is “doable” but not advisable bc it would take triple the time google maps says (pretty sure bc everyone bikes google thinks the biking time is the walking time); biking is easy to the main areas but comes with its own considerations, especially at night or if you’ve been drinking. And if you’re arriving with luggage, be prepared to take a horse cart.

Would stay here again! Recommend for the...

Jawa House exceeded our expectations. The pictures online look great but don’t do the hotel justice, in reality this place is exquisite. The interior in the room was out of this world, we were completely in awe when we were shown where we would be staying. The rooms are spacious and clean with all that you could need and more. The bed was extremely comfortable and we had an amazing nights sleep. The staff were so friendly and accommodating, made us feel right at home. We checked out very early the next morning, and the staff were very helpful and attentive. WiFi was faultless, the best connection we had got on the island. Everything was just pristine, no limescale or dust found anywhere. Free bike rental (had some of the most well kept bicycles we had seen on the island). Overall, a beautiful establishment with amazing staff. We would definitely stay again if we’re ever in the Gilis and would 110% recommend to stay here. How this is only a 2 star establishment I do not understand. This definitely needs to be reviewed!! |The only negative thing about this hotel is that on the online map the location is very different to where the hotel actually is. We got lost trying to find it, as it was another 15 minutes walk away from where it suggests online. However, a friendly local helped us locate the hotel.|(Unfortunately I didn’t take...

I was sick with severe vomiting, fever and diarrhoea. I was unable to travel to Gili islands from Bali. I tried cancelling my accommodation and requested a refund. They strung me along for several days saying they would process a refund but had problems receiving the cancellation request from booking.com and that they were following up with booking.com Eventually I contacted booking.com again, and I was told by booking.com that the property refused to provide a refund. There are 2 distinct problems here: I know that strictly according to their cancellation policy they can keep my money. However, it is not conscionable to do so when someone is sick and cannot travel; If they were going to keep my money from the outset, it is not right to string me along for about a week talking about a refund when obviously from the outset that was not their intent.

I generally don't leave negative reviews, but the doubtful conscience of the management of this villa is something I feel I need to bring to the attention...