Kosenda Hotel — Hotel in Jakarta

Won’t be staying here again. Love the cosy vibe but here’s why my experience was terrible:

1. Renovation one floor above my room and it was loud! There was no notice, no fixed timing (one day it started before 8:30am) and it happened even on the weekend. It really really disrupted my stay and I’m more than annoyed. They should have given a room further away from the renovation area or at least inform the guest during check in. They only offered to move my room on my last night out of the total 5 nights I stayed.
2. Sound proofing is bad. I keep hearing the doors slam close whenever housekeeping or guests go in and out. No care taken by housekeeping to keep noise to a minimum.
3. I was shocked one day to find that housekeeping entered my room to service even though I had on the “don’t disturb” sign. I had not kept away my valuables since I had the sign up. This is an invasion of privacy. And if the sign is up, they shouldn’t even knock or ring the bell which they did on another occasion.
4. I had multiple bug bites on my hands and feet. Took 4 days to subside and terribly itchy. Not sure if it’s bed mites.
5. Slippers are not the disposable kind. The comforter too didn’t have sheets covering it. They should have a notice or something to let guests know whether these have been washed and sanitized.
6. Terrible wifi - unforgivable in this day and age. I can’t even conduct a proper zoom meeting.
7. Room is too dark to do any decent work or even put on makeup.
8. TV will suddenly switch on by itself multiple times during the night. First they said it was wifi problem but it happened again and then they say I had to switch off both remotes (why didn’t they inform guests or have instructions?!). Not to mention it took 4 trips to finally get my TV to work again on one day.

Spoke to the manager but his tone and manner makes it seem like I was the problem. Kept insisting on going to my room. Excuse me? I’m a solo traveller, I won’t want anyone coming to my room. Disappointing really and I hope the management will upgrade and train their...

This is an absolutely lovely hotel. Like the entire property, which is beautifully and thoughtfully designed with green spaces, seating areas, and even a little goldfish pond, my room was designed with style and practicality. The room was super clean, quiet at all hours - even with neighbors next door and above. Everything worked well, and I especially liked the spacious rain-style shower and strategic placement of tile and carpet. The bed was very comfortable, and the management is generous with accessories. The hotel is conveniently located. Jakarta is a big city with scattered points of interest, but the MH Thamrin transit stop is only steps away and offers connections northward to Kota Tua and southward to Blok M. Many other attractions are within walking distance, including shopping and restaurants. Personally, I’d recommend public transit, because traffic looks pretty brutal during the day. There doesn’t seem to be a tremendous amount to do in the immediate area of the hotel, which is safe and walkable, with Jaya Pub being the main exception. This is a fun venue with food, raucous live music, and a friendly mix of regulars and travelers, no more than a five-minute walk across the street. Finally, and I think probably the most important ingredient, the people who work in this hotel, from the lovely young ladies in the restaurant to the knowledgeable desk staff, are as pleasant and accommodating a group as you could hope for. Honestly, they seem to enjoy working together, and it shows in the superior service they give. I know this comment sounds a little pompous, but I felt this place really deserved a little extra effort....

Aesthetically Pleasing and Cozy Stay, but Some Service Issues

The overall aesthetic of this 4-star hotel is absolutely spot on—everything looks great and feels inviting. One of the best parts was stepping into our room right after check-in and finding the air-conditioning already on. It instantly made the room feel super cozy, which we really appreciated!

Security was also impressive—the guards were polite and very helpful throughout our stay. It’s also worth mentioning how convenient it is to have a lift from the basement for those who prefer not to take the stairs.

A big shoutout to Rezqy at the front desk! He was friendly, helpful, and added a really nice personal touch to the customer service. It made our experience feel that much more welcoming.

However, there were a couple of downsides. The first thing I noticed when using the bathroom was an unpleasant odor—similar to body odor. That was a bit off-putting and definitely something the hotel should look into.

Also, one of the receptionists, Prayuda (possibly a senior staff member), left a poor impression. He came across as unfriendly and even a bit rude—almost with a diva-like attitude. He didn’t answer our call to the front desk, and when I went down in person, I saw him there, clearly ignoring the phone. That kind of attitude doesn’t reflect well on an otherwise great customer service experience.

All in all, it was a mostly positive stay, with some standout moments—especially thanks to Rezqy—but it could be even better with some attention to detail in cleanliness and...