THE 1O1 Jakarta Sedayu Darmawangsa — Hotel in Jakarta

We ordered the suite room and was explained multiple times(and we have also asked) that there were a bath tub in the room. We also saw pictures in the website and travel apps that it has a bath tub but upon arrival we did not receive that facility. The front office did not brief us about the lack of facility and only explained it as we were in the room asking, the answer was that there were only one room with a bathtub yet we paid full price. My son's was very disappointed and the reason we picked the suite was because of the bathtub.

We did not get any imburse for the lack of facility. I asked for a free breakfast instead for my son and the reception said that I have to bargain with the people at the restaurant. I asked for the manager on duty and that person was not available. We were given our free breakfast a couple of hours later via call. This was utter disappointment for us

We came late at night and my son was sick, he was vomiting. I asked for some basic medicine such as minyak kayu putih or gastric tablets which was once again not available in the hotel and we had to wait for a couple of hours. A hotel like 101 has to have some kind of emergency service, I wonder how will the staff respond if there were a true emergency with one of your clients. Will the hotel be able to handle it? I doubt it

My car was also spoiled with my son's vomiting during the night and I asked whether or not the hotel has some outsourcing to clean or wash car and once again the response was negative. I had to order another service company online but was rejected by the hotel because I can not get access to the water supply in the parking area.

Overall, your hotel is not equiped with service excellence or emphathy and quickly rejected customer's request. If the customer was very sick or in a foreign country or place I think the service will not be able to cope. Your entire system and staff need more service excellence training and broaden your concierge services

The rooms itself is clean and comfortable but the "human" experience was not symphatetic or responsive enough and that is negative note for a hotel working in a...

An Unforgettable Stay at 101 JSD During Our Annual Conference.

I recently had the pleasure of staying at 101 JSD for three days during our annual conference, and I must say, the experience was exceptional.First and foremost, the food at 101 JSD was a culinary delight. Each meal was a feast for the senses, with a wide variety of dishes that catered to all tastes and dietary preferences.

Whether it was the sumptuous breakfast buffet or the exquisite à la carte dinners, every bite was a testament to the skill and creativity of the hotel's chefs. The use of fresh, locally sourced ingredients added an extra layer of authenticity and flavor to the meals.

In addition to the gastronomic pleasures, the in-room entertainment was a standout feature. The digital TV in my room was incredibly clear, offering a crystal-clear viewing experience that made unwinding after a long day of conferences truly enjoyable. The range of channels and streaming options was impressive, ensuring there was always something great to watch.

Lastly, the comfort of the room itself deserves special mention. The bed was plush and inviting, providing the perfect balance of support and softness. The room was spacious, well-designed, and meticulously clean, with thoughtful touches that made my stay even more comfortable. From the high-quality linens to the blackout curtains that ensured a restful sleep, every detail was carefully considered to enhance the guest experience.

Overall, my stay at 101 JSD was nothing short of spectacular. The combination of delicious food, top-notch digital TV, and exceptionally comfortable rooms made it a perfect home away from home during our annual conference. I would highly recommend 101 JSD to anyone looking for a memorable and...

Good choice for quarantine in Jakarta. I was there for quarantine in Nov 2021 and so far everything was good. It is recommended to try their quarantine packages. A few things can be improved, but overall, I would like to give 5 stars rating for their top-notch services.

Cons: kitchen chef should do something to avoid repetitive tomato-based cooked meals for those in quarantine (both in Asian and Western menus), not everyone is a big fan of tomato sauce. intermittent internet connection can be improved to live up to the high-speed internet claim. cleaning staff should pick up the meal box and cutleries after mealtime more often, not only 1 time a day.

Pros: sales team (Yoezi, Kenny, and the teams) were responsive and contactable in addressing queries, by email and chat. received a free upgrade to the business room, which I greatly appreciated. airport dispatcher staff (Arya) was very accommodating. Thumbs up to him, for providing the necessary info on my first-time quarantine in Jakarta. a dedicated car is arranged to pick up the guest from the airport meals were provided on time and can choose contactless delivery. helpful IT engineer in checking intermittent internet signal and connection. helpful front desk, not sure what's her name, but she is very patient because if I were her, I would have been annoyed by all the overloading phone requests. PCR test was done in front of our room, so we are not required to go down and meet another guest to queue for PCR test. Buffet after the quarantine was mind-blowing, better than what was being served...