The Kuningan Suites — Hotel in Jakarta

I've been visiting and living in Jakarta for years and I've never found anything worst than this hotel in any accommodation presented in this city. First thing first, they don't allow to check in when i'm there at 2 pm because the room is not ready yet. It's already wrong to stop the guest to check in past the time of 2 pm let alone using the word "ready" here that i would like to provide the reason why. After i arrived again at the hotel at 5 pm and checked the facilities, i found the shower is not working, the bathtub is jammed with hair and the shower needs to be fixed with new equipments. It is really embarrassing because i'm having visitor to stay. So after hours of their staff which is only one they have to take care of the room (i still wonder why an apartment this big only has one technician being given for duty), the room is finally "ready" to stay which the clock at the time is showing past 6.30 pm. When I complained to the so called hotel manager at the time, he refused me for any kind of compensation and insists to change my room instead which of course i don't want to do that because i had guest. So after hours in the hotel, there's this commotion which i don't give attention at first but because it had repeatedly keeps noising us the whole time we're at the room then by the morning, i asked the hotel staff to investigate. Turns out, it's the hotel doing some maintenance with building which is happening from night to past night to midnight and happening again in the morning and past morning. It's really horrid and if it's not for the waste of more than 600k i spent for this hotel, i would leave that night. Back to the compensation, the hotel manager finally called me and the best he could do is to give me the room until 3 pm from initially 12.30. Omg.. I don't want to use profanity to describe the experience ive had in this hotel but the deal i made with the guest that night was ruined which is the deal that made me booked this kind of hotel apartment in the first place. Worst thing is none of this is compensated. After this they probably will reply this by something like they will improve their staff, for the sake of whose? Other people. Staying in this hotel definitely gave me trauma for staying in the outskirts...

I've been visiting and living in Jakarta for years and I've never found anything worst than this hotel in any accommodation presented in this city. First thing first, they don't allow to check in when i'm there at 2 pm because the room is not ready yet. It's already wrong to stop the guest to check in past the time of 2 pm let alone using the word "ready" here that i would like to provide the reason why. After i arrived again at the hotel at 5 pm and checked the facilities, i found the shower is not working, the bathtub is jammed with hair and the shower needs to be fixed with new equipments. It is really embarrassing because i'm having visitor to stay. So after hours of their staff which is only one they have to take care of the room (i still wonder why an apartment this big only has one technician being given for duty), the room is finally "ready" to stay which the clock at the time is showing past 6.30 pm. When I complained to the so called hotel manager at the time, he refused me for any kind of compensation and insists to change my room instead which of course i don't want to do that because i had guest. So after hours in the hotel, there's this commotion which i don't give attention at first but because it had repeatedly keeps noising us the whole time we're at the room then by the morning, i asked the hotel staff to investigate. Turns out, it's the hotel doing some maintenance with building which is happening from night to past night to midnight and happening again in the morning and past morning. It's really horrid and if it's not for the waste of more than 600k i spent for this hotel, i would leave that night. Back to the compensation, the hotel manager finally called me and the best he could do is to give me the room until 3 pm from initially 12.30. Omg.. I don't want to use profanity to describe the experience ive had in this hotel but the deal i made with the guest that night was ruined which is the deal that made me booked this kind of hotel apartment in the first place. Worst thing is none of this is compensated. After this they probably will reply this by something like they will improve their staff, for the sake of whose? Other people. Staying in this hotel definitely gave me trauma for staying in the outskirts...

One of the slowly dying good star rated hotels in Jakarta because of the maintenance.

Let me put my experience in here,

Parking - 9/10

Completely free parking and have friendly staffs to help you out so cannot comment much on it.

Reception - 9/10

Beautiful reception with lounges and bar. But Never been there.

Room - 5/10

Room was really big and have good amenities but the maintenance is very poor.

Bath tub is really dirty. Kitchen - just for the name sake and the utensils are dirty as well. The wood decor is good but again because of poor maintenance it looked like some cupboards from one of the horror movies. Flush broken during my stay so had to Call service guy to come and fix it but it was really awkward. You know what I mean.

But have some pros,

Comfy bed Cozy sofas Dinner table is ok Locker facilities

But to cope up with current trends and competitions really some work has to be done by the management otherwise can easily lose out to new small budget hotels which are really up to the trends and clean.

AC compressor is in the balcony and it is not In the wall but on the floor which means you cannot spend time in balcony if the AC is running as you will get the hot air from the compressor.

As mentioned before to survive and get repeat customers please focus on the...