Villa Pollio — Hotel in Anacapri

SCAM!!!!!

We were supposed to arrive at Villa Pollio on June 22nd and stay for two nights. Unfortunately, due to a government-mandated water shortage on the island, no tourists were allowed to enter. This left us in a dire situation with no place to sleep for the next two days.

Despite this being an unforeseen and uncontrollable event, the hotel refused to reimburse us. We called several times, but Fabio, the manager, was incredibly unhelpful and even hung up on us. Instead of offering a refund, he only provided a voucher, which is useless to us as students who do not plan to return to this destination. Instead of calmly discussing a compromise, he resorted to screaming at us, which is completely unacceptable.

It's worth mentioning that there is another review here detailing the same issue, to which the manager responded by claiming it was untrue. We can confirm that we experienced the exact same situation, and it seems other guests are also facing this problem. This indicates a pattern of behavior where the management is effectively stealing people’s money.

Considering the high price of Villa Pollio, this behavior is absolutely unacceptable. There are plenty of nicer hotels on this island with far better customer service. We highly advise against staying at this hotel. Their lack of empathy, extreme rudeness, and unwillingness to find a fair compromise in such a difficult situation are appalling. Avoid this place...

I am utterly disappointed with Villa Pollio Hotel. Due to a force majeure situation, where the island closed because of a water shortage, we were unable to even reach the hotel. Despite this being entirely out of our control, the hotel refused to refund our money.||||Our interactions with Fabio, the person managing the hotel, were appalling. Not only did he insult us over the phone when we tried to discuss our refund, but he also has a habit of responding to other negative reviews by accusing them of being fake. These reviews are genuine and reflect the truth of our experiences.||||To make matters worse, we didn't even use his hotel because we couldn't get on the island. Given that we never stayed there, we don't see why he won’t even refund us a little bit. Fabio's behavior is completely unacceptable, and this whole ordeal has been extremely frustrating. We are still fighting to get our money back and warn others to avoid Villa Pollio Hotel. Don't let yourself be scammed and insulted like we were. Find a more reputable...

I am utterly disappointed with Villa Pollio Hotel. Due to a force majeure situation, where the island closed because of a water shortage, we were unable to even reach the hotel. Despite this being entirely out of our control, the hotel refused to refund our money.

Our interactions with Fabio, the person managing the hotel, were appalling. Not only did he insult us over the phone when we tried to discuss our refund, but he also has a habit of responding to other negative reviews by accusing them of being fake. These reviews are genuine and reflect the truth of our experiences.

To make matters worse, we didn't even use his hotel because we couldn't get on the island. Given that we never stayed there, we don't see why he won’t even refund us a little bit. Fabio's behavior is completely unacceptable, and this whole ordeal has been extremely frustrating. We are still fighting to get our money back and warn others to avoid Villa Pollio Hotel. Don't let yourself be scammed and insulted like we were. Find a more reputable...