The Plein Hotel, Small Luxury Hotels of the World — Hotel in Milan

[SCAM TAXI BOOKED BY THE PLEIN HOTEL]

My recent stay at The Plein Hotel in Milan was severely tarnished by a completely unacceptable incident upon my departure this morning. As a guest who chose this supposedly luxurious establishment, I was appalled by the taxi service they carelessly arranged for me to the train station.

The driver, who arrived promptly after being booked by the hotel, immediately announced his card machine was “not working” after departing. Despite us stating we had no cash, he insisted on taking us to two separate ATMs because the first one supposedly didn't work. Alarmingly, he did not use the meter at all during the entire journey.

This predatory individual then audaciously claimed the "maximum fare" would be €20, which we were forced to withdraw. Upon arrival at the train station, he pocketed the full €20 and refused to give us any change whatsoever. This felt like a blatant scam, especially considering that just the previous day, I took four separate taxi rides throughout Milan, and all of them accepted card payments without any issue and used their meters correctly. Furthermore, this scam taxi ride, the shortest of all the trips I took at a mere five minutes, cost me an outrageous €20. This was a stark and infuriating contrast to what I know is the normal and honest taxi service in Milan.

The fact that this five-star hotel booked such an unscrupulous driver raises serious questions about their standards and who they choose to associate with. Were they complicit in this daylight robbery? This experience left a deeply sour taste in my mouth regarding my stay at The Plein Hotel. I have since attempted to contact the hotel to address this issue but have received no response whatsoever, further highlighting their lack of care for guest experience. If I had the chance to do it again, I would unequivocally book a taxi through a reputable taxi app myself rather than trusting this hotel to arrange reliable transportation.

Potential guests should be warned that even a hotel claiming five-star status might subject you to such fraudulent practices by the services they recommend or arrange, and seemingly doesn't even bother to respond to complaints. I strongly advise caution if relying on The Plein Hotel for transportation. This was a truly disappointing and infuriating end...

My recent stay at The Plein Hotel in Milan was severely tarnished by a completely unacceptable incident upon my departure this morning. As a guest who chose this supposedly luxurious establishment, I was appalled by the taxi service they carelessly arranged for me to the train station.||||The driver, who arrived promptly after being booked by the hotel, immediately announced his card machine was “not working” after departing. Despite us stating we had no cash, he insisted on taking us to two separate ATMs because the first one supposedly didn't work. Alarmingly, he did not use the meter at all during the entire journey.||||This predatory individual then audaciously claimed the "maximum fare" would be €20, which we were forced to withdraw. Upon arrival at the train station, he pocketed the full €20 and refused to give us any change whatsoever. This felt like a blatant scam, especially considering that just the previous day, I took four separate taxi rides throughout Milan, and all of them accepted card payments without any issue and used their meters correctly. Furthermore, this scam taxi ride, the shortest of all the trips I took at a mere five minutes, cost me an outrageous €20. This was a stark and infuriating contrast to what I know is the normal and honest taxi service in Milan.||||The fact that this five-star hotel booked such an unscrupulous driver raises serious questions about their standards and who they choose to associate with. Were they complicit in this daylight robbery? This experience left a deeply sour taste in my mouth regarding my stay at The Plein Hotel. I have since attempted to contact the hotel to address this issue but have received no response whatsoever, further highlighting their lack of care for guest experience. If I had the chance to do it again, I would unequivocally book a taxi through a reputable taxi app myself rather than trusting this hotel to arrange reliable transportation.||||Potential guests should be warned that even a hotel claiming five-star status might subject you to such fraudulent practices by the services they recommend or arrange, and seemingly doesn't even bother to respond to complaints. I strongly advise caution if relying on The Plein Hotel for transportation. This was a truly disappointing and infuriating end...

I recently stayed at The Plein Hotel in Milan, and unfortunately, my experience was far from satisfactory. The air conditioner in our room was not functioning upon arrival. When we reported it, the staff assured us that it would be taken care of, but after some time passed without any action, we inquired again. Their response was vague, indicating they would "see" what could be done.

After leaving the hotel for a couple of hours, we returned to find our room still hot and stuffy. We went to the front desk for assistance, and a staff member accompanied us back to the room. He informed us that nothing could be done and suggested we simply open the window. Despite our request for maintenance to address the broken air conditioning, he repeatedly dismissed our concerns with a smile and the same suggestion to open the window.

This led to a terrible night’s sleep as we were disturbed by every passerby and car outside. The following day, while we were out, we came back to an apparently fixed air conditioner, which was a welcome surprise. However, this relief was short-lived; in the middle of the night, the cold air abruptly stopped again.

Additionally, the mattress and linens were not luxurious or comfortable, which further detracted from our stay. Thankfully, we checked out the next morning, looking forward to a more pleasant experience elsewhere.

I cannot recommend this hotel based on our experience. The lack of effective communication and resolution regarding the air conditioning issue significantly...