Cecio Ristorante Camere — Hotel in Vernazza

It's hard to even begin here. The check in process was through the restaurant. It was a bit awkward as the restaurant was closed and I was told as I walked in "we aren't open until 7". I explained I was trying to check in.|I had emailed the property to ensure 2 single beds were available as that is what we require. They guaranteed it would be made up that way. No single beds when we entered. They did rectify and get 2 beds made up. With a single sheet and tiny blanket. The beds felt toddler sized. |The room is TINY. You can barely fit 2 suitcases in. The balcony was tiny and had a small table and single chair of awful quality. If you lean on the table it would practically buckle. What a waste for the view. The view was beautiful if you can get beyond the roof of the restaurant taking up a lot of your view. The terrace view however, was stunning.|The bathroom was modern and well equipped. The shower was so tiny. If you are a bigger person, this would not be suitable for you at all.|The room is just that. A room with a bathroom. Nothing else is provided. Not even a plastic cup. We had asked for another pillow (the ones provided were thin and had no support) and were told they don't have 'the key to the room where they are'. They didn't provide the pillow the next day either. Very argumentative staff. When I mentioned there isn't even a cup in the room she went on a tirade of "that's not what we paid for" and they don't provide that. She spoke down to me the entire time. She said no one had ever complained before about no cup or extra pillow. Seems ridiculous that asking for a cup is met with such an argument.|They have zero customer service skills. In the booking I made with Agoda, the site states that it has luggage storage (it DOES NOT have storage and it does not have a convenience store as advertised on Agoda).|Upon check in, nothing will be explained. No check out information etc.|The worst part of this place is the zero customer service skills.|I received a few emails from them being condescending. How I was aggressive for asking for a cup and pillow, how I clearly didn't read (which I did) from Agoda's advertisement and it was unreasonable to ask for anything else.|Corniglia is a beautiful little town. More than meets the eye and a lot quieter than the other Cinque Terre towns. There is plenty of other accomodation available. Go and stay there and not allow your accom to leave a sour taste in your mouth like this...

-The service was abysmal. We were charged for two meals despite ordering one. The server insisted in ENGLISH that it was "big for two" and "you only need one". So, at their request, we ordered one, singular, yet when we went to get the bill two, plural. Why? I asked the hostess to correct this and they state we order two, the server also says two... If this weren't my honeymoon standing there with my wife I would have called them criminals and excited while flipping them the bird.

-We were the first people seated yet didn't see staff for 15 minutes, two other couples arrived and received menus before our table.

-We were served bread without olive oil and balsamic yet two other tables despite arriving 10+ minutes later received both. Would have loved to have some but didn't see another waiter until our order arrived then gone again. Yet charged the service fee twice for what was mediocre bread.

-I watched two other couples turned away from better tables and seated elsewhere as staff said those tables are "reserved" when there were 10+ open tables just for couples and the reserved tables stayed empty... the entire time.. just incredible. The only people turned away from those tables spoke English... not sure if that's a coincidence. However, more astute observers might, based on rest of the service, identify some probable cause in this circumstance. I will give them the benefit of the doubt and not call it overt discrimination.

-The view is better than the food and there is a better view from the dock.

I seldom leave a review however, I made an exception here. The rest of the reviews say this restaurant is scam. The restaurant we wanted to dine at happened to be closed so we went in this one...

Heaven on Earth ||10/10 service, food and accomodation ||My partner and I had arrived into cinque Terre very late at night and we were starving. We couldn’t see anything open and it was raining and we were about to sleep in our car because we couldn’t check in to our house in Riomaggiore. ||We ran up the stairs to Yellow restaurant De Cecio as they were the only place that looked open with the lights on. It was 10.30pm We walk in to see the place empty with only the staff packing up. I asked if the kitchen was open even though I knew it was probably shut. They told us that they were closed but they could offer us spaghetti pesto. ||We were so relieved and thankful they fed us even though they had shut a while ago. ||They offered us amazing food and even asked us if we wanted dessert. We were chatting to the amazing family and sharing about our travels and about our life back in Australia. ||We told them about our hotel situation and they told us we could buy a room for the night. We were so greatful. We got shown to our room and walked in to a beautiful stylish modern room. |The shower had good pressure and the bed was so comfortable. ||We woke up early to check out and check in to our original room in riomaggiore. ||I opened the window on our room to discover the most amazing view of Corniglia. ||The sun was rising and the view was SPECTACULAR. Best view ever!!! ||The room was amazing. We wish we could have cancelled our accomodation in Rio and stayed here. ||Hands down the best view in Corniglia ||You must stay here. Everything was perfect. |Beautiful family owned business with exceptional customer service and food. ||Heaven on Earth ||Thank you...