無印良品 キュースタ富士吉田 — Hotel in Fujiyoshida

LONG GONE WITH GOOD ATTITUDE JAPANESE THAT BOW 90 Degree and Serve with pride and good attitude… UNTIL.. we met the English speaking cashier at MUJI - MOUNT FUJI branch

While I heard the closing soon announcement, I quickly rush to my friend who was in the changing room and asked to speed up and proceed for payment.

We messed it up by going to self service thinking it’ll speed up the process. However, for tax refund, it could only be done at the manual cashier.

While I approach other Japanese staffs speaking to them, saying “sumimasen”to get their attention and plead for their help, they ignored us and gave a very straight face while continuing their whatever duties. We could totally understand their frustration as the store is closing, and wanted to just cancel the transaction and leave immediately as it’s our fault to stay put till almost closing hour announcement period, however the screen hung and indicated pending for signature. We are helpless and fear that the transaction already went through.

We tried our luck to speak English to the cashier(should be non-Japanese) to assist us. To our surprise, she not just helped to cancel the payment on the self checkout machine, did a payment reversal and proceed to serve us over the counter! Scanning, folding, packing and sealing into plastic bag without any bad attitude.

In the end we got the tax refunds and our item with her assistance! She even took the extra mile and went out of the Muji store to direct us to the lift as the mall is closed.

I am giving this 5 stars to thank the cashier who served us warmly. I should have asked for her name! Hi sweetie, we can’t thank you enough for your patience and kindness!

Once again, we greatly appreciate your help! You had made our Mount Fuji trip a...

Nice selection here at MUJI compared to what is available back where I’m from. Be warned if you’re a foreigner shopping here with a certain complexion, one of the employees was constantly lurking behind me and my wife as we were shopping. Not...

レジ対応マニアルなのかスタッフのルールなのか分からないがレジも混雑し待ってやっとセルフレジへセルフレジの袋を購入し広げてカゴの中で買った商品を入れながらレジをしてたら「袋詰めはしないでください。あちらの台で袋詰めしてください」と言われたった３つ買ったのでそんなに時間かかるかな？と思いながら袋詰め台へ向かうとそこも並んでいて結局カゴを待ちながら袋へ入れ袋詰め台は空かず列はなかなか解消されず使ったカゴを置くのも人がいて置けずに持って出入り口の方に置いてある場所まで持っていきカゴを返しました。 それをルールとしてやって行くのならもう少し考えた方がいいのでは？と思ってしまった。 例えば袋詰めする台を広げて最低でも3組くらいは詰めれる様にするとか。 狭い空間だと思うがなかなか他の無印店舗で混雑していても袋詰め台まで並んだのは見たことがないなと思いました。 他にもイライラしていた人はいた...