ONE FUKUOKA HOTEL — Hotel in Fukuoka

I tend to be conservative when choosing hotels, boutique hotels like this can either be a hit or miss. I'm glad to say that I have hit the jackpot with this one. I have stayed in a few dozens Luxury hotels, this is arguably one of the very best hotel, if not the best hotel I have stayed in.

The amenities, the room, the location, the atmosphere and the attention to details are impeccable. They are also priced very competitively compared to their peers. I would consider One Fukuoka closer to Aman hotels (easily cost 2-3x) than its peers (in terms of similar price) the likes of Ritz-Carlton, St Regis and Conrad. I booked my reservation before they open for business, so I got a decent discount, they have since increased the price but I still think it's very good value for the price, let me explain;

All rooms have access to public amenities, like the public bath and a library lounge which offers complementary beverages and snacks. (Not exactly like a club lounge, but it's accessible to all rooms). Their attention to details are very impressive, the bath towels, robes and linens are very plush and comfortable, even down to the toilet paper showing them didn't cut a single corner. They also provide all the bathroom essentials and extra, such as a very comprehensive skin care kit. Did I mention the in-room minibar is also complimentary? The cost for these snacks and drinks are trivial to implement, but many hotels, even the luxury ones will "nickle and dime" you for them. I'm extremely impressed by what are included in the room I paid.

The view from the room is impressive, it also has a stunning courtyard and public areas. I regret not taking their meal options and didn't get a chance to sample their restaurants and cafe.

It's located at the very center of Fukuoka, the building complex is connected to the underground mall and the subway station to the airport is literally at the door step.

Staffs are extremely helpful and attentive without being intrusive.

If I have to nitpick some of the issues, (very very minor inconvenience) the floor to ceiling windows are impressive, but they are not very sound proof. It can get noise if there's incident happening in the streets below (e.g. emergency vehicles), the curtain doesn't completely block out the light because of leakage around the edges. The coin laundry room is a nice touch, but you're out of luck if you don't have any ¥100 yens. It only accepts the local digital payment apps (you can't install if you're not Japanese) and a few Chinese ones. I'm not very keen on installing Chinese spyware on my phone just to do some laundry. It would be nice if they have a machine to change ¥1000 bill or ¥500 coin to ¥100 coins or accept IC card/android/apple pay to be more accessible to international guests.

Not exactly a complaint but the reception area is a little bit underwhelming (maybe it's by design to keep the minimalist theme), it took me a couple seconds to figure that out, I thought it was part of the bar at first...

Needless to say, I'm very impressed and it's one of the very best hotels I have stayed. I will definitely consider booking this hotel if I ever visit Fukuoka again.

Thank you for the great 2...

We stayed there for 3 nights, the hotel is new and fancy with the balcony view. But the service and standard is way below the price they are charging for about $600usd per night.

First when we checking in, the male staff is kind of rude. We don’t speak Japanese but he keeps asking us questions to confirm we don’t smoke in Japanese. For a 5 stars hotel, i was expecting the staffs can speak better English. And then we asked if we could use the lounge before we checked in our room, and he said yes. Then we took the lift to the lounge but it needs a key card, so we went back to the reception and ask again, but then the male staff told us we cannot use the lounge before check in, then why at the very beginning he told us we can use it???

And when we go back at 3pm for check in, they gave us the key card and we found the room ourself. nobody shows or guides us the room.(but we have seen they are actually doing this to some other Japanese customers.)

To be fair the room is nice and the facility is new and decent, there are many details in the room that i really enjoyed.

we go to breakfast on the next day morning. Foods are okay but not much choices for the buffet, and they didn’t refill for some items. We were offered tea and coffee, but they only have a black tea and green tea, and they brought us a tea pot with whole tea leaf.

We went the next day and offered for tea again, but this time they just brought us two mugs with pre brewed tea?

On the 3rd day, until i finished my breakfast, nobody offered me for a tea.

So i am very curious about their standard and training? It seems they are doing things randomly with no standard at all, i am at a 5 stars hotel but not a local community cafe i guess?

It could sounds fussy but These tiny details are important for a hotel at this level i reckon.

Okay so finally we check out and paid for our bill. Then i asked the staff if they can help us to get a cab and where should I get on the cab.(because the road outside the hotel is still under construction and they don’t really have an entrance for car.)

Then the staff help us to called a cab, but never asked our destination. Then he told us our cab will be ready in 6 mins, and i am surprised nobody shows us where to get on the cab, nor to helping with the luggage so we leave by ourselves.

During the stays, i am pretty sure they are quite empty, probably only 10-15 groups of guests stay at the hotel, and they have numbers of staffs which should allowed them to do better service in details, maybe we...

After seeing that other guests have faced similar situations, I felt it was important to share my experience.

We had a confirmed booking at this hotel through Booking.com and were later told there had been a pricing error. Both Booking.com and the hotel shifted responsibility back and forth, which created a very stressful and confusing situation for us as guests. We understand that mistakes can happen, but what truly matters is how they are resolved and how guests are treated during the process.

Throughout the situation, we made every effort to be polite and respectful in our communication. We contacted the hotel directly, hoping for clarification, reassurance, or even just a kind acknowledgment of our concerns. Instead, the hotel chose not to reply to our last message at all. This silence has been the most painful part of the entire experience.

As future guests, we felt ignored, disrespected, and powerless. We had trusted this hotel and were genuinely looking forward to our stay, but the lack of any response left us feeling deeply disappointed and undervalued. It is disheartening that a hotel of this standard would not extend even the courtesy of a reply when its guests are trying in good faith to resolve a problem not of their making.

No guest should feel ignored or dismissed when simply seeking fairness and clarity. Hospitality is not only about rooms and amenities, but also about care, respect, and communication. Unfortunately, in our case, being met with silence rather than care has left a lasting...