I will try my best to explain the situation. First of all I went to this place due to high ratings on google maps. So i went there and found out that its located at the end of alley. There are 2 neon sign show the direction to this place. When i got there i was confused, where is the place ? Its on the 2nd floor, so you enter through the brown door and go upstairs to 2nd floor. They will greet you and ask how many person. Wait for a while and they will give you table number. Its a 5 or 6 floor building, i got my seat on 4th floor. Its a traditional japanese restaurant. So you have to remove your shoes and go up to the tatami floor. There will be menu and hotpot stove on it. You will be sitting on tatami floor with small pillow. Only adults counts, children free of charge. We choose the motsu zanmai course. For a ¥2590 we didnt expect much but to be honest I think its a rip off 😡😡😡 The food basicly is a mild spicy hotpot, mainly consist of green union like vegetables and cabbage, with (pig ? Or cow) internal organs. If you choose manzoku or zanmai you get tofu and all you can eat noodles. Mix it all in the pot and stir it gently. Wait for few minutes and its done. Sounds good ? Wait till you try to chew organs. Its like eating rubber. We end up only eating vegetables and noodles So you basicly just get huge amount of green union like vegetables, plenty cabbages, rubber like internal organs and infinite amount of noodles. 🙄🙄🙄 that for ¥2590 ? There are few customer who smoke on my floor and the waitress dont do anything about it. The floor is tight with small ventilation and many customer so its quite annoying. When we ate halfway we found out small roach crawling from under the hotpot stove, my son noticed it and i smash it with the provided napkins. Oh and I forgot to mention that they dont have fork & spoon. So you better have chopstick mastery before eating here. To my suprise after paying the check on the 2nd floor and went down exit, there are a lot of new customer waiting in line. Are they ok ? There are a lot of far more delicious & hygienic places to eat then this. I dont know why the other reviewers give this place 4 & 5 star but I honestly say that you better stay away from this place and try somewhere else. Try the famous unagi restaurant nearby. Their price is quite the same with faaaaarrrrrrrrrr more better taste and hygiene.

They dont event deserve 1 star...1

Extra Note : Thx for your reply, but it seems that the conditions never change for years. Ive been reading other customer review, they have said the same conditions happens for years ! So why dont you improve it. It seems like you guys do it on purpose. Do you ?

Customer beware ! These guys are pro's !!! Dont let them ruin your great day with this food and hygiene conditions !!!