Hotel New Koyo — Hotel in Kusatsu

I stayed at the Hotel New Momiji/ Hotel New Koyo for one night (Saturday). ||||Location- It was very easy to reach from Kusatsu bus station. Basically just head up the hill. Some other reviewers have warned of the steep hill up - yes there is a hill but it is hardly Mount Everest and if you really need a breather there is a 7-11 on the way up so you can stop for drinks and snacks. Takes about 5-10 minutes to reach. To get to Yubatake, the centre of Kusatsu it is just a 10-15 minute walk. ||||Accommodation- The hotel is basic in respect to the decor but perfectly fine-beds, TV, shower, toilet, wardrobes, coffee table and chairs. The room was clean which is what counts. In addition it was very spacious- far bigger than what I am used to getting in Japan. The free green tea and snack were a nice treat. The best part was the amazing view from the balcony. We were lucky enough to be placed on the top floor- the tenth floor. We had stunning views over the surrounding countryside. ||||Dinner/ Breakfast- Look. Will it win a Michelin star? No. However, it was included in the price. I personally never look a gift horse in the mouth and so stuffed by my face. There were a variety of dishes on offer for dinner- chicken nuggets, fries, onion rings, karage- these were all served cold (if they had been heated up they would have been fine). In addition there were many dishes that were meant to be cold like sashimi, edamame, various odd looking pickles and vegetables. I recommend you get the few things that were actually hot- curry and rice. Lovely! Now what really made the dinner was the scrumptious strawberry trifle cake and that you had all you can drink alcohol. Yes- free beer, wine, highballs and sake. Given that the sitting for dinner was 1 hour and 15 minutes- you can really travel to a happy tipsy place. There was a great atmosphere and many people we on the tipsy train before even arriving to dinner. Dont forget to wear your Yukata to dinner- we didnt get the memo so looked a bit silly fully clothed. ||Breakfast was a variety of cold food including eggs, sausages, toast etc that once again should be hot. But, yet again, if you hit the curry and rice you cant go wrong as it was hot. The drinks sadly were not alcoholic at this stage- nor hot- only water, milk and cold coffee on offer but alas- did I mention it was free?||||Facilities- The onsight onsen was nice, spacious and had an outdoor area. ||There was a games arcade on the first floor complete with an air hockey table, smash the hippo game and my personal favourite- Virtual Cop 2. This area was a nice touch as I cannot resist a bit of arcade action.||There is no wifi in the bedrooms but this was not an issue as it is nice to switch off for a night. ||||English provision- The lady who checked us in didnt speak English. No problem at all. We are in Japan and having been here for over two years, quite frankly I should speak more. All the information around the hotel was in Japanese. I am sure if you needed English help someone at the hotel would speak a little bit of English in order to help but I recommend you take google translate with you. ||||Overall- having paid around 11,000 yen for two people for one night- given the view, inclusion of meals and alcohol- I would recommend it and certainly would...

Location - about 10min walk from the bus terminal at Kusatsu station. Walkable unless it's snowy or froze on the ground as part of the path is quite steep to walk up. Not hard to find as the town is quite close to everything. About 15min walk to yubatake for the famous onsen for pictures and local food and snacks. You can walk to the Sainokawara Onsen(open air public onsen) for about 8min which is located just behind the hotel itself. Service - they do provide transport to and from Yubatake with a specific timetable. They also have an open luggage area at the main hall if you area before check-in you could just leave the luggage and explore the town. They also have separate gender onsen with both indoor and outdoor facilities. They came around 7pm to my room to offer to set up my sleeping mattress. The dinner time was 6.45pm to 8pm and they may vary between seasons. You will be located in a seat in the dining room so don't worry about the crowd and having to fight for your seat. It's buffet style food and I read previous comments about food being cold. They aren't cold as it was heated around 60c ish but the moment food leaves the Bain Marie it will become cold especially during winter. Alcohol is included but you need to be 18 years old. They will start closing some stations including soft serve around 7.30pm so do get there earlier.Cleanliness - just an older building and maintenance pretty ok. You could tell from the design it's a bit outdated but it wasn't dirty or messy.Amenities - they have a Japanese sleep/bath robe at the main hall for guests to take if you need. There's no wifi in the room unfortunately and the only free wifi provided by the hotel is just located down at the main hall. I was given a Japanese style room which is pretty standard. It was on the 7th floor so it came with a...

I had to leave this hotel immediately after checking in due to the shocking level of filth.

The hallway floors were sticky and dirty, but what I found inside the room was even worse. The bathroom was so grimy that I could literally scrape off layers of dirt with my fingernails to reveal the surface underneath. This wasn’t a one-time oversight — it was clear that proper cleaning had never been done.

I was fully aware that the hotel was going to be old and dated, and I was perfectly fine with that. But being old is no excuse for being dirty. Cleanliness is a basic requirement, and this place failed miserably.

I have taken photos and will attach them to this review. Honestly, a place like this shouldn’t be allowed to operate — I believe their license should be reviewed or revoked.

I booked this place through Agoda, and I sincerely hope to get my money back. I also hope that Agoda will take responsibility and remove this property from their listings to prevent others from going through the same experience.

Frankly, the place shouldn’t be called “New Koyo.” A more fitting name would be...