Tennenonsen Hoteruribumakkusu PREMIUM Nagano Ekimae — Hotel in Nagano

If there ever was a basic, boring, salaryman's hotel, Tennen-Onsen Livemax Premium is it. The room was very small. The price was decent for the cheapest rooms, but only because I got a reduction through my on-line booking app. Generally the rooms are rather expensive for this type of hotel. The essentials for a salaryman who has missed his train are provided, like in all hotels. The staff was OK and in the end helpfull. After some persistant convincing they allowed me to check in 20 minutes early. Which I did appreciate after a long journey. However their English was less than adequate. The information package given was mainly negative: don't brake or steal, or loose your card unless you are prepared to pay. I stayed two nights but my room wasn't cleaned or the bed during my stay. This is an attitude that makes me think that the clientele is treated with suspicion rather than a with a welcome. Some good things though: The hotel is very near the train station (but so are many other). There is a small onsen which is nice. Again a basic salaryman requirement. Washing machines are available.

However despite it's pompous name Livemax does bearly offer what any basic salaryman's hotel anywhere in Japan does. It is only recommended for those who don't have any better option. If you are in Japan chose a hotel with at least a small amount of character. I give it...

Staff doesent speak English at all, we closed 6 nights but were boring from the area so we asked to make it shorter for 3 nights and get a refund for the unspent 3 nights, we wrote to the Agent (Trip) and talk to Funaki (hotel team) and he agreed but Trip were waiting for an email from him so we decided to stay until a final answer from Trip about the refund. Funaki came to our room twice at the morning and he decided that we have to check out, I wrote to Trip and they told me that if he says its ok so we packed all in 30 minutes (with kids!!!) And checked out. A day after Trip wrote me that Funaki said no refund and I will pay the unspent 3 nights. I told them that he should alow us to stay... he cant make us checking out and avoid a refund about nights that are fully paid by me, until now I am not getting a service about the case. DONT order from Trip, they cant serve because they order from Expedia in the middle and think twice about this specifix...

Staff doesent speak English at all, we closed 6 nights but were boring from the area so we asked to make it shorter for 3 nights and get a refund for the unspent 3 nights, we wrote to the Agent (Trip) and talk to Funaki (hotel team) and he agreed but Trip were waiting for an email from him so we decided to stay until a final answer from Trip about the refund. Funaki came to our room twice at the morning and he decided that we have to check out, I wrote to Trip and they told me that if he says its ok so we packed all in 30 minutes (with kids!!!) And checked out. A day after Trip wrote me that Funaki said no refund and I will pay the unspent 3 nights. I told them that he should alow us to stay... he cant make us checking out and avoid a refund about nights that are fully paid by me, until now I am not getting a service about the case. DONT order from Trip, they cant serve because they order from * in the middle and think twice about this specifix...