Definitely would not recommend. We stayed 5 nights with our ski club. There is really barely anything that feels like you are staying in an authentic Japanese hotel. The majority of guests we encountered were either from the United States or Australia. This hotel is popular with travel agents that book large groups. The concierge we spoke to was from Germany. The hotel really almost felt like we were staying in a dorm room....very small rooms with a tiny bathroom you had to step up to enter. The hallways are super long. I believe this type of set up would be against fire codes in the United States as the exits are only at either end of a very long hallway. The windows in our room did not open. One night around 10pm the fire alarm went off and it ended up being a false alarm. Housekeeping service was only every 3 days. We rented skis in the adjacent shop. Even though we made our reservation online 3 weeks in advance we still had to wait nearly an hour to get our skis as the shop was very busy and with limited staffing. The breakfast buffet and dinner are served in a huge room. Just trying to navigate around the dining room was stressful as it was very busy especially at breakfast with large crowds. It was challenging to find a table a breakfast a couple of mornings. One night at dinner we arrived at 6:45pm. The dinner buffet started at 6:30. As we worked our way through the line we discovered many of the chafing dishes for hot entrees were already empty. Then we had to keep checking back to see if items had been replenished and they were very slow at doing that. There was a large section dedicated to supplies for making your own ramen. We felt the food quality at both breakfast and dinner was adequate but nothing special. Also the same items were served every day with no variety at all. |We definitely felt isolated at this hotel. There was nothing within walking distance and there are no sidewalks. Due to the snow and ice it would not have been safe to walk along the road. A resort shuttle bus runs sporadically; however it takes about 30 minutes to get to Downtown Niseko where there are some shops. Also the resort buses will not take you to the other ski areas. For that you must take a city bus which do not run as often. There is also a charge for those busses unless you have an all area ski pass which unfortunately I did not have. You really need a car to get around. Otherwise you will spend alot of time waiting for and riding busses. |As has been mentioned in other reviews we found the old key system for the doors to be very inconvenient. You are supposed to leave your room key at the front desk when you leave. However on several instances when we returned to retrieve our key all of the front desk staff were busy checking in guests. Therefore we had to wait just to get our key back or try to interrupt a staff member just to give us our key. |To get to the ski lifts you must take a gondola there. If one decides to take a day off from skiing there is really nothing else to do. The hotel does not even have a fitness center. The lobby area is also a bar and drinks were expensive. The only positives were the ski lockers and a nice view...
Read moreDefinitely would not recommend. We stayed 5 nights with our ski club. There is really barely anything that feels like you are staying in an authentic Japanese hotel. The majority of guests we encountered were either from the United States or Australia. This hotel is popular with travel agents that book large groups. The concierge we spoke to was from Germany. The hotel really almost felt like we were staying in a dorm room....very small rooms with a tiny bathroom you had to step up to enter. The hallways are super long. I believe this type of set up would be against fire codes in the United States as the exits are only at either end of a very long hallway. The windows in our room did not open. One night around 10pm the fire alarm went off and it ended up being a false alarm. Housekeeping service was only every 3 days. We rented skis in the adjacent shop. Even though we made our reservation online 3 weeks in advance we still had to wait nearly an hour to get our skis as the shop was very busy and with limited staffing. The breakfast buffet and dinner are served in a huge room. Just trying to navigate around the dining room was stressful as it was very busy especially at breakfast with large crowds. It was challenging to find a table a breakfast a couple of mornings. One night at dinner we arrived at 6:45pm. The dinner buffet started at 6:30. As we worked our way through the line we discovered many of the chafing dishes for hot entrees were already empty. Then we had to keep checking back to see if items had been replenished and they were very slow at doing that. There was a large section dedicated to supplies for making your own ramen. We felt the food quality at both breakfast and dinner was adequate but nothing special. Also the same items were served every day with no variety at all. We definitely felt isolated at this hotel. There was nothing within walking distance and there are no sidewalks. Due to the snow and ice it would not have been safe to walk along the road. A resort shuttle bus runs sporadically; however it takes about 30 minutes to get to Downtown Niseko where there are some shops. Also the resort buses will not take you to the other ski areas. For that you must take a city bus which do not run as often. There is also a charge for those busses unless you have an all area ski pass which unfortunately I did not have. You really need a car to get around. Otherwise you will spend alot of time waiting for and riding busses. As has been mentioned in other reviews we found the old key system for the doors to be very inconvenient. You are supposed to leave your room key at the front desk when you leave. However on several instances when we returned to retrieve our key all of the front desk staff were busy checking in guests. Therefore we had to wait just to get our key back or try to interrupt a staff member just to give us our key. To get to the ski lifts you must take a gondola there. If one decides to take a day off from skiing there is really nothing else to do. The hotel does not even have a fitness center. The lobby area is also a bar and drinks were expensive. The only positives were the ski lockers and a nice view...
Read moreWe booked to stay in a Deluxe Room for 7 nights from 30 January to 5 February 2024 and enjoyed our stay at this hotel very much.||This hotel attracted us at the first instance due to its reasonable price, given the fact that it is conveniently located by the ski lifts. Most other hotels with such convenience are much more expensive. We also love the fact that it is situated in Niseko Village instead of the very busy and crowded Hirafu. ||We are a party of 2 couples, consisting of 2 skiers and 2 non-skiers. We were given Deluxe Rooms facing the quieter side of the hotel, away from the ski slopes. You can see from the photographs I include in this review what a beautiful view we had from our rooms. The non-skiers in our group really enjoyed the tranquility they had in the comfortable room whilst the skiers were out skiing for the day.||Our Deluxe Room is very spacious and very clean. Although the bathroom is a bit small, it did not bother us that much. Good quality toiletries were provided and although the room was only cleaned every other day, we were provided with plenty of clean towels and yukatas for the onsen to last through those non-cleaning days.||Breakfast was fantastic – with a wide spread of different types of food to choose from. Although they are the same for the whole 1 week we were there, the variety is wide enough for us to choose different foods everyday if we wish so. Oh, the coffee was simply delicious and did not taste like machine-made ones at all. ||The free shuttle from the hotel to Hirafu and other nearby areas are really convenient and reliable. It makes going into Hirafu for meals so easy. They are many buses which run through the day and even at late hours at night.||The hotel is run by a group of rather young and dedicated staff. All of them tried their best to please the guests and were helpful with suggestions on transportation etc. Most speak English, and even those who do not have good command of the language tried their best. As we were there for one whole week, we got to know some of them who went all the way out to render us help and also brightened up our days with their cheerful smiles. A shoutout to Galih from Tomioka Bar, Yanny from Front Desk and Dan from the equipment Rental Department. ||We have no hesitation in recommending this wonderful hotel to other guests to Niseko. We are so glad we chose this hotel, and missed our stay...
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