The room is quite modernized and large, in-room dining experience is excellent. Reception staff are quite helpful when we arrive earlier to store our luggage at the hotel. Parking staff was very attentive, help to park the car after you arrive. Onsen area is quite big with 4 different types of onsen.
However, there are some places need to be improved:
The air conditioning in Room 803 is very disappointing, I tried to lower the temperature however it stays hot, which is quite annoying after taking hot onsen bath, larger horsepower of air conditioning should be provided given the size of the room. In addition, air conditioning air outlet installed near window is totally unbelievable, the blind keep moving when cold air is coming out. I don't know whether AC is centralized control, hence cannot alternate temperature, hotel staff should understand different people have different perception on temperature preference.
Shower head is small and the water flow is very weak. Although it is onsen hotel and most people go to onsen to take shower. It is however some circumstances need to be taken care of. Let say during a woman in her menstrual period, and those with long hair, small & low water pressure is very annoying. I hope hotel staff can immediately replace all small shower head.
Breakfast selection is limited, I hope more western cuisine can be provided. No semi-auto coffee machine, just a can containing coffee. Once again, breakfast venue air...
We chose the premium room for our family of 4 with 4 normal beds in a 59 sq meters room . Very spacious room with dining table , separate toilet and bath .Everything was perfect even the kaiseki dinner we chose was pretty good. Unfortunately , we figured out later that the air condition in our room is inadequate because there was only a small vent emitting limited cold air from one corner of the room and it couldn’t cool off the whole room after 6 hours ever since we checked in( the remote control with temperature indication was a joke under this circumstances) although the day we checked in was around 25 degrees , it was still too warm without enough cool air to ventilate the room . ||We decided to request for an electric fan and the reception didn’t understood much English but still , we tried our best to communicate and they brought us an electric fan , asking their staff to check if our air condition is working or not but nothing more they can do.||The whole family didn’t sleep well that night , thank||God we only stayed there for one night but have been sweating the whole night and I regret I didn’t request for 2 more electric fans . Please don’t choose to stay in this kind of room during hot summer days . Maybe it’s only my room that had the air condition issues,...
Read moreWe chose the premium room for our family of 4 with 4 normal beds in a 59 sq meters room . Very spacious room with dining table , separate toilet and bath .Everything was perfect even the kaiseki dinner we chose was pretty good. Unfortunately , we figured out later that the air condition in our room is inadequate because there was only a small vent emitting limited cold air from one corner of the room and it couldn’t cool off the whole room after 6 hours ever since we checked in( the remote control with temperature indication was a joke under this circumstances) although the day we checked in was around 25 degrees , it was still too warm without enough cool air to ventilate the room . ||We decided to request for an electric fan and the reception didn’t understood much English but still , we tried our best to communicate and they brought us an electric fan , asking their staff to check if our air condition is working or not but nothing more they can do.||The whole family didn’t sleep well that night , thank||God we only stayed there for one night but have been sweating the whole night and I regret I didn’t request for 2 more electric fans . Please don’t choose to stay in this kind of room during hot summer days . Maybe it’s only my room that had the air condition issues,...
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