Marroad Inn Omiya — Hotel in Saitama

Due to a booking stuff up we were unable to get a bed in Omiya so this place was booked for us by the JR group. Having used them before for hotel bookings we trusted the selection they made for us.||4 minutes by foot from the train station was the only thing this hotel had going for it.||It is tired and in need of a lot of basic cleaning up/maintenance. The carpets are grubby and threadbare in places, the walls need painting, bedroom furniture needs updating, (our room had a folding card table as a desk area), wiring was exposed and dangerous under the table. Bed coverings, while clean were very dated. The non smoking room we had came complete with its own ashtray and a very heave smell of cigarettes in it despite an obvious overuse of air fresher by cleaning staff.||Breakfast was part of the deal and after being asked if we wanted western or japanese we were presented with a western breakfast that included a cake holder of runny eggs, 1 thin small sausage, 2 pastries and a pile of salad greens and soup. Clearly the chef needs a better understanding of western meals.||Overall this was not good enough and the cost for what we actually got was excessive.||The only other good thing about this apart from its location was...

Due to a booking stuff up we were unable to get a bed in Omiya so this place was booked for us by the JR group. Having used them before for hotel bookings we trusted the selection they made for us.||4 minutes by foot from the train station was the only thing this hotel had going for it.||It is tired and in need of a lot of basic cleaning up/maintenance. The carpets are grubby and threadbare in places, the walls need painting, bedroom furniture needs updating, (our room had a folding card table as a desk area), wiring was exposed and dangerous under the table. Bed coverings, while clean were very dated. The non smoking room we had came complete with its own ashtray and a very heave smell of cigarettes in it despite an obvious overuse of air fresher by cleaning staff.||Breakfast was part of the deal and after being asked if we wanted western or japanese we were presented with a western breakfast that included a cake holder of runny eggs, 1 thin small sausage, 2 pastries and a pile of salad greens and soup. Clearly the chef needs a better understanding of western meals.||Overall this was not good enough and the cost for what we actually got was excessive.||The only other good thing about this apart from its location was...

Three of us were travelling but we booked solo rooms each. We where actaully staying in Miyahara for most of our trip, but we spent our first night here. Absolutely great experiance. It's not high end; it's not trying to be. But the rooms and beds are clean and comfortable. Theres a range of thoughtful amenities and breakfast was great value. Everything was great value.

Where they really excelled: Service. Piror to our arrival, I was able to email the hotel and ask them to recieve an item of mail that I needed for the forward journey. They replied quickly and were more than happy to hold said mail for me at the check-in desk. This single act made the rest of our trip so much easier really set the tone of their hospitality.

The hotel is also convieniently located a few minutes walk from Omiya station and is easy to get to.

In the best possible way, this hotel is the equivilent of 'It does exactly what it says on the tin'. Thank you for the stress free stay after a long journey...