Smile Hotel Premium Sapporo Susukino — Hotel in Sapporo

Staying for 11 days (3 rooms) and surprised me with one room with NO VIEW. Just frosted windows. Never told prior, not even at checkin or not even in the room description.||When I approach the desk, I was immediately told fully booked not considering that my booking was made months ahead.||No free water which is a very common amenity even with 2-3star hotels. At first, we were told that we can only get water if we skip housekeeping. So when we decline cleaning for a day, we were then told that they are no longer offering any water regardless if we skip or not.||Bed and pillow are really uncomfortable.||On a good note, bed is bigger than a typical hotel room in Japan. Mini fridge is bigger than usual, room is clean. Location is...

There was long hair on the back of all the pillows, which made me feel really bad. It didn't feel as clean as if they had just put the pillows they used last time upside down. When I removed the futon, there was mold and stains on it, and it was so dirty that I couldn't tell if the sheets had actually been changed. There was also a lot of dust on the futon. Even if it is a business hotel, a certain level of cleanliness should be maintained. I won't be using it again...

The location is great and very convenient. Renewal cleaning is provided every three days, but new big hair and small hair are still replaced every day and hung on the door handle. Overall it is very clean, but I am still a little used to the fact that there is no water provided in the room. I have to buy it myself.The staff at the counter all smiled and were very polite. I love the Japanese service attitude. I hope to come to Hokkaido...