&Here TOKYO UENO — Hotel in Tokyo

I rarely write reviews but really had to leave a review for &here Tokyo. We were staying as a family with 2 kids and a grandparent and stayed in 2 different types of rooms. We stayed here at the start of our trip and at the end of our trip. At the start of the trip we stayed in the "literature room" and on the end of we stayed in "takumi". Both rooms were great and worked well with our family but we did prefer the takumi room since the beds were bunks it meant there was a bit more room during the day (we were not used to putting the futons away during the day). On the end of the trip we stayed one night at a different hotel and both kids were so happy to return to &here and called it "luxurious" because &here was so much more spacious. We really appreciated having the fridge/freezer so we could stock it with drinks and snacks/items from 7/11 so that we had breakfast ready in the morning. The coffee in the lobby was a great way to start the day and very appreciated by us as we're so used to having coffee in the morning. They made ice coffee and that was great for the summer heat! We made use of the baths on the top floor and really enjoyed it. It was a great way to soak your muscles after all the walking in Tokyo. One thing that families might also enjoy is the ability to have everyone showered/bathed instead of waiting for each person's turn for one shower in the room. This really helped us all in the evening to get everyone showered and ready for bed/relaxing in less time. We really liked the location, it was convenient for the yamamoto and ginza line. We like being across Ueno park. We didn't even know the lotus blossoms were going to bloom while we were there in the summer but that was such a nice bonus to walk by the pond full of blooming lotus in the morning. We lucked out and also got to go to the summer festival in the park for a bit one night as we were coming back. Although some reviewers have mentioned the area as being busy with bars and people standing outside, as a family and even as a couple walking outside at night we never felt unsafe and were never approached by anyone. On the contrary, my husband and I were able to make use of the nearby izakayas at night and enjoy a drink and some snacks in the evening while the kids and grandparent relaxed in the room. We even found a favorite izakaya nearby around the corner that we returned to 3 time! There were lots of food options which made it easy to have dinner locally.

The best part of this hotel is the service. We left an item in the safe at the start of our trip and only remembered after returning home about 2.5 weeks from when we left it. We contacted the hotel and to our amazement, they found the item and shipped it back to us. This is a testament to their honestly and service. We have already been recommending this hotel to all our friends and family and are only afraid they will get too...

Found this place while planning our family trip to Tokyo.|This is a brand new hotel that offers everything and more. I am happy to write this positive review for &Here Tokyo Ueno because of the excellent experience my family (wife + 4 year old daughter) had.||PROS:|-Everything is new, from the lobby to the elevators to the rooms to the amenities|-Western Style Deluxe Room was very spacious for Japanese standards. Comfortably fit 2 large suitcases, 2 carry-on suitcases, and a backpack.|-Reliable WIFI|-Awesome view of Ueno Park (request it when making reservation)|-Full kitchen with fridge, freezer, cooking utensils, stovetop, sink, etc.|-Excellent service. All the staff was friendly and helpful. We needed help figuring out if a nearby train station had elevators (since we had 2 large suitcases) and they found the answer for us.|-Excellent location. 5 minute walk from Keisei Ueno Station (this is the station using Keisei Skyliner). 8 minute walk from Ueno Station (this is the station using Narita Express). 2 other smaller stations within 5 minute walking distance (Ueno Hirokoji Station and Yushima Station). Anything you want or need is within walking distance – just use google maps.| The alleyway in the back called Nakamachi Dori is a little sketch at night since it has a lot of bars and hostess clubs. If you have children, I recommend not walking this street at night. | The main street in front Shinobazu Dori is safe and is the main street you should use when arriving.| And no point did my family and I ever feel unsafe. The city and surrounding area is very safe.|-The public bath at the top floor was an awesome perk. It is separated by sex and is a great place to relax in either of the indoor or open-air hot bath. The views of Ueno Park is amazing. FYI they have a rule that children under 6 are not allowed.|-The café in the lobby served excellent coffee and ice cream. They also have sandwiches from the morning time. You have to pay for this and it’s not included in the reservation.||CONS:|Only 2 things I can think of more so as recommendations for management.|The room did not have towel holders for the bigger towels. Would be helpful to have 2 of them to hang the towels.|Also, when calling to ask for directions, the lady who answered said to enter through Nakamachi Dori. This was a mistake and entrance should be through Shinobazu Dori. See my pictures to see views of the hotel from...

First visit was 5/5.|This time 4.5/5.||Stayed here for 2 nights again, this time in a smaller room (triple bunk bed).|The stay was comfortable and we enjoyed all the same things as our first visit, but there were a couple things that could be improved upon.||Pros:|Great location – near station, restaurants, stores, etc.|Spacious room – the triple bunk was spacious enough for my wife and 5 year old daughter, and also comfortably fit out 2 large suitcases and 2 carry-on suitcases.|FYI our room came with the city/back alley view which was still nice. I was told by staff only the suites come with the park view.|Open air bath on top floor was once again the best part of our stay. Enjoyed it every night and morning. FYI it is closed for cleaning from 10am-11am.|Coin laundry machines (both washer and dryer) on 2nd floor. Washing machines come with the detergent so none is needed. Bring dryer sheets since there are none available for the dryer.||Cons:|We entered the lobby before the check-in time at 2pm with all our luggage and were not greeted. It would’ve been nice to be acknowledged and helped. After setting our luggage aside, I asked if any early check-in was available and was told no.|We went across to the park to kill time and when we returned at 3pm for check-in, the lobby was quite a mess. There were families/people standing around with their luggage and it was very disorganized. It would be good if the front desk staff organized the groups so that there is some semblance of order.|Another thing that would be helpful is if staff tells all guests to remove their laundry once it is done. Although it didn’t affect me, I noticed there were 2 loads of laundry left in the dryers for more than 2 hours.|Last, as I wrote in my original review, it would be helpful if they installed towel hangers in the bathroom. ||The prices increased this year compared to last year, but overall it was a good stay. If prices become a bit more reasonable I would be happy to...