Matsuya — Hotel in Toyooka

对不是日本人完全不友善的酒店Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try...

This inn is located in the very centre of Kinosaki Onsen town, most convenient to visit its seven public baths, almost in front of Ichinoyu bath.||||The inn is old with no frills, but maintained well. ||Both public space and our room were clean.||No lift.||||All the staff are nice and prepared to serve.||||For dinner, we did not eat in, but breakfast was good.||||As to the bedding, we requested extra futon matress to sleep on, which they happily arranged. We had a good sleep. No noise problem, being on the back side of the house. The front street side may be different as many tourists and cars circulate till the outside public baths close at night.||||Whilst similar ryokan inns are around and there could be better ones, this simple inn is good and recommendable as...

We were in room 308, which had a nice view on the village and river. This Inn has very traditional japanese rooms, where you sit and sleep on the mats, which makes this experience so much more special. All of the staff was very nice but a special compliment goes to the woman, that was like our personal assistant. Unfortunately we forgot to ask for her name 😔. She spoke very good english, showed us around, brought us the traditional food in the room (dinner and breakfast) and explained what what was and how to eat it. Oh and she prepaired our beds aswell. In the morning we even had some time for a little small talk. This was exactly what we were looking for. Could not recommend it more. Thank you very much...