Mitsui Garden Hotel Prana Tokyo Bay — Hotel in Urayasu

We had quad room with sea view and it was as expected from the photos - spacious and comfortable, wide single beds. ||||The morning shuttle takes abut 30 minutes to DisneyLand and another 5 minutes to DisneySea. Do try to leave early for the parks as the entrance queues build up very quickly from 8am (9am open). On our last day, we had luggage with us as we boarded the shuttle bus for our onward train. The bus was quite full as we were among the last few to board, but we were still able to stand comfortably beside our luggage. There was no shoving or pushing. The next shuttle bus arrived as soon as our bus drove off - earlier than scheduled. We had been worried if we would be a nuisance with our luggage during the peak morning hours, and made inquiry at the reception about alternative arrangement, such as public bus (the bus stop is conveniently on the main road around the corner of the hotel) and taxi. The staff kindly provided the public bus details but encouraged us to make use of the shuttle bus. She raised an eyebrow slightly when we mentioned taxi, possibly because taxi rides are expensive in Japan. I appreciate that she was genuine in her responses. ||||The public bath was the differentiating factor for us choosing Mitsui Garden over her neighbours. We used the public bath every night, after returning from the parks. The water was at an acceptable temperature for the children. Nothing spectacular about the water, but soaking in heated water somewhat relieves the sore muscles. ||||Every night, a mobile food cart stationed itself at the hotel entrance, providing supper option to the hungry, returning guests. Not sure if that was a regular arrangement the vendors had with the hotel. We had fried noodles (okonomiyaki) on one night and grilled chicken (terriyaki) on another - both nights were different vendors. ||||Overall, a...

We had quad room with sea view and it was as expected from the photos - spacious and comfortable, wide single beds. ||||The morning shuttle takes abut 30 minutes to DisneyLand and another 5 minutes to DisneySea. Do try to leave early for the parks as the entrance queues build up very quickly from 8am (9am open). On our last day, we had luggage with us as we boarded the shuttle bus for our onward train. The bus was quite full as we were among the last few to board, but we were still able to stand comfortably beside our luggage. There was no shoving or pushing. The next shuttle bus arrived as soon as our bus drove off - earlier than scheduled. We had been worried if we would be a nuisance with our luggage during the peak morning hours, and made inquiry at the reception about alternative arrangement, such as public bus (the bus stop is conveniently on the main road around the corner of the hotel) and taxi. The staff kindly provided the public bus details but encouraged us to make use of the shuttle bus. She raised an eyebrow slightly when we mentioned taxi, possibly because taxi rides are expensive in Japan. I appreciate that she was genuine in her responses. ||||The public bath was the differentiating factor for us choosing Mitsui Garden over her neighbours. We used the public bath every night, after returning from the parks. The water was at an acceptable temperature for the children. Nothing spectacular about the water, but soaking in heated water somewhat relieves the sore muscles. ||||Every night, a mobile food cart stationed itself at the hotel entrance, providing supper option to the hungry, returning guests. Not sure if that was a regular arrangement the vendors had with the hotel. We had fried noodles (okonomiyaki) on one night and grilled chicken (terriyaki) on another - both nights were different vendors. ||||Overall, a...

Let me start by saying that I was excited to be staying at the hotel. We booked the hotel through Priceline and needed a room to accommodate our family of six. It was a last minute reservation because we had decided to stay in Tokyo one more day for Disney Sea.

Upon arriving around midnight we were greeted by the front desk. At check in we were instructed to use a kiosk rather than an actual agent check us in even though there were 4 visible agents. No problem. We continued with the kiosk and it had issues checking us in so after 15min of restarting while an agent watched over our shoulder seeing the error messages. we then asked for help.

Upon check in process with the front desk agent they asked to disclose the ages of my children in which I did through Priceline thence booking a 4bed room. They then protocol ask for additional cost for children of school age of an additional 7k ¥ in which I was surprised to be charged extra for kids. We then went back and forth with her at time not having an answer for me of why there is a fee for kids and attempted numerous times to search there website for there kids fee policy. She was not successful but consistently insisted that we pay. This was after 15mins of going back and forth and now the time being roughly 12:30am. We ended up paying the fee and tried to get settled so we can have a decent nights sleep. To make it worst we were awakened at 9am promptly to check out or be charged additional. We checked the website and the check out is at 12pm. This hotel seem nice and all on booking sites but I would definitely avoid at all cost. What seemed like what would be a decent stay turned out to be a nightmare. The best thing they did was tell us exactly where the Limousine bus picked up passengers. Do your self a favor and stay at the Oriental hotel Tokyo bay in which we...