Super Hotel Yokohama Kannai — Hotel in Yokohama

To sum it up, the one star I give is solely for the amenities and hardware provided by the hotel chain. Beyond those basic offerings, this hotel doesn't even deserve a single star.||||I stayed at the Super Hotel Yokohama on January 2nd, 2025. During this trip, we stayed at various hotel chains like Toyoko Inn, Comfort Hotel, and Dormy Inn. We've also been to Yokohama many times. Super Hotel Yokohama is by far the worst Japanese hotel I have ever experienced.||||I often see people in online travel communities, especially those with mainly Asian travelers, sharing their experiences at Super Hotel, praising things like the pillow selections, face masks, and the delicious Japanese breakfast. However, I'm a member of Comfort Hotel, Toyoko Inn, and Hilton Honors, so I usually stick with those chains. This was my first time staying at Super Hotel. Due to its high online ratings, I had high expectations.||||I heard they have an alcohol and beverage area available until 8pm. Since we arrived around 7:45pm, I let my kids and friend settle in the lounge area to enjoy some drinks while I checked in. But my friend later told me that the staff seemed very anxious and kept tidying up the beverage area. In the end, he didn't even get a chance to have a single drink, not even water. Apparently, by 8:03pm, the entire area was cleared and closed, leaving only the water dispenser.||||Breakfast was an absolute nightmare! Breakfast is served until 9:30am. I went down at 8:30am, and the entire lobby was full of people queuing for the restaurant. Seeing that they offered takeaway boxes, we immediately decided to have the kids eat in the room while the adults waited in line. However, when the staff handed me the boxes, they kept reminding me not to take them out of the hotel. It was just a simple bento box with a few side dishes and a pickled plum on rice. They acted as if they were worried we were going to take advantage of them. We had the kids eat upstairs because the lobby was still packed with 20-30 people waiting. It was ridiculous that we were treated like we were going to steal the bento boxes, especially since they were worse than the discounted ones you find in supermarkets during off-peak hours.||||Moreover, when we finally got a table, several of the hot food trays were almost empty, with just scraps of food left, and the large rice cooker was completely empty. While queuing for food, I saw the staff refill the rice cooker twice with a small bowl of rice, which was enough for only two people before it was empty again. You want to know how the food tasted? Everything I managed to get was cold, hard, and tasteless. It was awful; we felt like a bunch of beggars. This place was worse than a two-star hotel in Malaysia.||||You might think this was due to the holiday season or staff shortages. However, I stayed at Toyoko Inn the night before and Comfort Hotel two nights prior. They both had only two staff members handling the breakfast service, with similar dining areas and a comparable number of guests, but there were no such issues. This situation should never have happened, and the hotel cannot shirk its responsibility. The number of breakfast guests is completely predictable.||||You think that was the worst part? No! The previous night, when we tried to park our car, they told us it was too big for their parking lot and directed us to a partnered parking lot. Most hotels in Japan have a 10am checkout time, which we understand. This hotel also stated that there was no need to check out at the front desk and we could just leave. However, when we left our room with all our luggage and three kids, I didn't want to wait outside in the cold wind. We went to the lobby area and saw that the restaurant was being cleaned, so we asked if we could wait there while my husband got the car. We wouldn't interfere with the cleaning. Their answer was "no." They said it was 10am and we needed to leave the hotel premises immediately!||||It was outrageous. My husband couldn't believe they wouldn't even let us wait inside for him to bring the car around. We wasted over an hour on breakfast and barely ate anything, which cut into our checkout time. Now, I wasn't even allowed to stay indoors and wait for the car. I've never encountered such treatment, not in Japan, Southeast Asia, or the US! It felt like they were basically saying, "Get out of our hotel the moment it's 10am."||||Even now, after leaving Japan and starting another vacation in Malaysia, I'm still in disbelief. This is the Super Hotel that everyone raves about??? I get furious just thinking about it, and I feel so guilty towards my friends who traveled with us. We paid a hundred dollars per room per night, and this is the quality we received.||||I sincerely advise anyone considering this hotel: If your budget is tight, go to the Comfort Hotel Yokohama. It's cheaper, under $80, and the service and breakfast are far superior. If you have a bigger budget, go to the Hilton Yokohama. For under $150, you'll be satisfied. But if you want to experience what it's like to pay for misery, then Super Hotel is definitely the...

To sum up, the one star I give is solely for the amenities provided by the Super Hotel chain. Beyond those basic offerings, this hotel doesn't even deserve a single star.

I stayed at Super Hotel Yokohama on January 2nd, 2025. During this trip, we stayed at other chains like Toyoko Inn, Comfort Hotel, and Dormy Inn. Having visited Yokohama multiple times, I can confidently say this was my worst experience at a Japanese hotel.

Super Hotel is often praised online for its pillow selections, face masks, and Japanese breakfast, but this first stay was utterly disappointing despite the high ratings.

We arrived around 7:45pm and decided to try the beverage area, which was advertised as open until 8pm. However, my friend told me the staff anxiously tidied up the area until it closed at 8:03pm, leaving only the water dispenser. He didn’t even get a single drink.

Breakfast was worse—a complete disaster. Although breakfast was served until 9:30am, the lobby was packed with a long line by 8:30am. We opted to use their takeaway boxes for the kids, but the staff made it awkward, repeatedly emphasizing we couldn’t take them outside the hotel. The food quality was atrocious—cold, hard, and tasteless, akin to leftover supermarket bento boxes. The rice cooker was consistently empty, and the staff refilled it sparingly. It felt humiliating, as though we were begging for scraps.

This chaos wasn’t due to the holiday season or staff shortages. Both Toyoko Inn and Comfort Hotel, where I stayed earlier, managed similar crowds seamlessly with minimal staff. The breakfast here was unacceptable and entirely the hotel’s responsibility.

The poor experience didn’t stop there. The previous night, the staff directed us to a partnered parking lot because our car was "too big." On checkout day, despite carrying luggage and managing three kids, we weren’t allowed to wait in the lobby while my husband retrieved the car. The staff insisted we leave the premises at 10am sharp, even though the restaurant area was empty and being cleaned.

This was infuriating. Having wasted over an hour on breakfast with barely any food, we were now forced to wait outside in cold wind. I've never faced such treatment anywhere—Japan, Southeast Asia, or the US. It was as if they were saying, "Get out the moment it’s 10am."

Even after leaving Japan, I’m still shocked and feel guilty for subjecting my friends to this. For $100 per night, the service and experience were appalling.

I strongly advise against this hotel. For a budget stay, Comfort Hotel Yokohama offers superior service and breakfast for under $80. If you can spend more, Hilton Yokohama is an excellent option under $150. But if you want to pay for a miserable experience, Super Hotel is...

What a bargain! Everything is new! It's close to being a perfect business hotel! Out of the mini-room business hotels like APA, MyStays, etc, this is my favorite one.||||Location is right in front of the Yokohama Stadium. Plenty of places to eat around you. You need to walk about 5 mins from the Nihon Odori Station. There's a Family Mart right underneath the hotel and a Sukiya 24 hours right next to it.||||The room is well formatted. I had an area to sit behind a desk and watch the TV from far away. Most of these hotels usually has the TV right on the desk you work on with a mirror right in front of your face.||||No Keys! No card key or the literal key you have to hand back before leaving the hotel everyday. They'll hand you 6 numbers you enter to enter your room everyday. So much better!||||Service is very friendly and professional. I was almost weirded out when I checked in.||||Breakfast is free, but recommended to come down before 8am to avoid a crowd.||||Laundry actually works! You pay 200 yen to wash and they provided detergent and softener. Most hotels will charge you extra for the detergent only. The dryer is free and it actually works! I'm used to paying 200 yen for the dryer then having to dry the clothes in the room.||||Slept well. The sound insulation was solid. I couldn't hear my neighbors at all and the mattress was just right.||||They have extra pillows and the kimono/pajama like clothes in the hallway.||||Price, if you book it at the right time can be found for $35/night.||||The only thing that bugged me is the smell in the hallway. It just smelled like old laundry in the hallway and sometimes in the room. Maybe all the used pillows in the hallway? The air filter...