GOOD Inn Hostel & Rooms — Hotel in Almaty

Design and the location of the hostel are ok Staff seem friendly but not sincere It’s relatively clean (although they didn’t clean the room where I was staying for 3 days) Drinking water and tea is available

No hot water, I’ve stayed for 6 nights - not a single shower was even warm AC has water running out of it so there is always a bucket underneath it and you hear annoying sound of drops hitting the bucket all the time Very loud, some guests are disrespectful turning on big lights, watching videos, reels without headphones and talking on the phone inside the room in the middle of the night - staff were no help in those situations

And there is no hostel atmosphere, almost no travellers, just people who live there for a long time like a few months and some of them behave like it’s their own place.

And such things should be prevented by the staff but the staff sometimes don’t follow the rules themselves - one night I was woken up at 2a.m. by administrator and her kids that she had brought at...

The hostel has a nice living room and is relatively clean. Apart from that it was an unpleasant stay. Some people where living long term in the dorms and behaving very very disrespectful (turning on the big light several times in the middle of the night, starting loud phone calls at 1am, watching loud tiktoks in the nighttime, just generelly being very loud, doing stuff in the dormitory at night and not caring about other people sleeping). Staff did not help in these situations. 6/6 days here the wifi did not work in the dormitory and nobody cared about getting it fixed quickly several toilets constantly lacked soap and toilet paper for the first two days there was free drinking water offered and afterwards they just deinstalled the mashine to safe money did not even offer free coffee not kitchen to prepare food

Definetly wouldn't stay here again and...

This was one of the nicest hostels I have stayed at. The staff was beyond helpful. Anella helped me on arrival with a taxi driver fiasco, and Aiym helped me on the way out with the bus and other information. And the manager Nazgul was incredibly caring and helpful the whole time I was there! (and made sure I was on the bus) She connected me with a great tour that was better and cheaper than what I found. They all couldn't have been nicer. The beds were very comfortable with such soft sheets! Bathrooms were like your own hotel room and everything was clean all the time. The kitchen was large and comfortable. Excellent location too. I stayed 2 extra nights...I was sad to leave. Highly recommend this wonderful...