DAMAS Hotel — Hotel in Bishkek City

I chose this hotel based on the central location and positive reviews on the internet. The property is indeed in the center, however, during the pandemic  it's a total disaster. I made a reservation around a week before my arrival (a standard room) - got their price with breakfast confirmed for 2 people.||1. Rooms||I arrived at 9 a.m. and was checked-in a room with no hot water. After a very refreshing ice-cold shower, I was moved to another room.||2. Room service||Please note that the hotel cut their staff, so it is served by only 2 people at reception (they shift). Every evening you have to fill a "form" of what your breakfast will be tomorrow and I have to say the choice is rather poor. One and the same person sits at reception and serves breakfast to your room. Don't expect that you'll be able to order any other food because they don't have room service.||3. Housekeeping||There is only 1 lady in housekeeping and she leaves strictly at 6 p.m. The guys at reception will not tell you that, so just make sure she comes for cleaning before 6 o’clock.||When the second guest arrived there was no toilet paper, no shampoo, no soap. I called the reception to ask about cleaning the room and bringing the missing items but was told that "It's too late already. You should have thought about it before". Great treatment for 4 stars.||4. Taxi||The next day I asked the reception to call an official city taxi that can give a receipt - instead, just a private car came to pick us up. The guy charged us around 6 times more than the ride would normally cost and left us in a wrong place. I guess reception staff does it on purpose with all guests to share the money with «taxi» drivers afterwards.||5. Charges||After 3 days of our stay the lady at reception said that "by the way we have to pay $60 extra for breakfast of the second guest". Here I had two questions: first of all, why did they confirm a different price including breakfast for 2 by email? Secondly, why am I informed about it after 3 days of staying at the place??||6. Management||Since the manager was not at the hotel (which isn't a surprise) we asked the reception to call us back once the manager is back. The manager, an extremely rude guy, called me and started shouting at me. He stated the following:||- It is ridiculous to book a standard room for 2 while they only check-in individuals in that room type (why did they confirm the booking to us then??)||- They follow "international standards" and after their confirmation, I should have checked their website what the additional unexpected fees would be. It doesn't matter that they confirmed to me the final price for 2 pax with breakfast, as "international rules" come first and they're, well, an "international hotel".The fee they mentioned was for the bathroom set for the second person (I guess, the toilet paper and soap that we didn't have).||- They didn't notify me about the "charge" because I arrived in the morning and they "do not disturb guests" with such things at check-in due to their high standards of service (I mean, is it ok that within 3 days they changed my room, took my breakfast order 3 times, called me a taxi and talked to me in person like 100 times? Still, there wasn't any right time to "deliver the news"). ||- He was about to file a police report to make problems for us at the immigration.||7. Reception||So we came back to the hotel and finally the person who confirmed our booking accepted that he had made a mistake and then they "forgot" to inform me. He all the time kept saying he couldn't understand English and  "it's only $60". Like, "why are you so cheap".||8. Checkout||I stayed at that horrible hotel 4 nights and was happy to checkout. However, the hotel staff can't even check you out without a problem. At first, they charged me without the airport transfer fee (only accommodation) and therefore made the second transaction separately. As a result, my bank charged me commission twice (since there were two transactions), moreover, the latter one wasn't confirmed by the pin-code and my bank detected it as a fraud and blocked the card. ||You should use cash for your own safety.||||Overall, I should say the hotel prices aren't low for Bishkek. I recommend to book a room at this property if you're looking for the worst hotel experience...

This centrally located hotel offers the perfect blend of convenience and luxury, making it an ideal choice for both business and leisure travelers alike. Situated within close proximity to the city's main attractions, guests can easily explore the bustling cityscape without venturing too far from the comfort of their accommodation.||The hotel exudes a sophisticated yet relaxed ambiance, with a business-casual style that is both inviting and comfortable. Upon entering, guests are greeted with a clean, pleasant aroma that sets the tone for a refreshing stay.||For those on business trips, the hotel provides a welcome respite after long days of meetings and city excursions. Pamper yourself with a visit to the spa, unwind in the jacuzzi, or break a sweat in the well-equipped gym - there's something for everyone to enjoy.||One of the highlights of the hotel is its rooftop bar, offering sweeping views of the city from its spacious balcony. The elegant interior adds to the ambiance, making it the perfect spot to unwind with a drink after a busy day.||When it's time to retire for the night, guests will find themselves sinking into blissful comfort on the hotel's plush beds. With mattresses so cozy, you may find it hard to resist the temptation to linger in the morning.||From full-service amenities such as taxis and room service available past eleven o'clock to a meticulously stocked minibar, every detail is thoughtfully considered to ensure a seamless and enjoyable stay.||In summary, this hotel epitomizes luxury and sophistication, offering guests a high-class experience from start to finish. Whether you're in town for business or pleasure, you can rest assured that your every need will be catered to...

Nice hotel and nice facilities. Good breakfast, clean rooms decent WiFi and good food. Please do take the opportunity to restock the bar if guests like a particular brand and it sells out. Phone in room did not work and rooms are not cleaned in full every day. The local beer serve here is excellent, by not restocking leaving the international brands only you lost custom. That said no complaints about the roof top views. Staff who speak English would be useful from an international perspective, provision of local maps would be helpful. Explanation of services on arrival would be helpful. Be careful with local currency, I had a note with a very small tear that they refused to accept only accepting pristine notes. Mixture of staff all professional, but not all were as welcoming as other visitors suggest. Hotel located near red light area which has a higher crime rate than other areas of Bishkek, not a city centre hotel about 15-20mins walk from...