Ny Suites — Hotel in Minet el Hosn

This was by far the worst hotel stay I have ever experienced.||We booked a normal room for 4 nights. On arrival, we were told none were available for the first night and that we would have to stay in a suite. We agreed, and we even agreed to pay the higher suite rate for that first night only on the understanding that the following day we would move into the normal room at the normal agreed rate. After the first night, they completely went back on their word, told us the normal room was “no longer available,” and demanded we continue paying suite prices for the rest of the stay – or leave the hotel. This was disgraceful. It was not our fault they had overbooked or mismanaged their rooms. They should have honoured the original agreement and kept the price we booked. To change the deal after check-in is not only unprofessional but feels like a scam, trapping guests once they’ve already checked in.||The suite itself was terrible: the noise at night was unbearable, with loud sounds making it impossible to sleep.||The water from the taps and shower came out yellow, which was unacceptable and unhygienic.||Every single morning, reception disturbed us by calling repeatedly and waking us up. If we didn’t answer, staff would come and bang on the door until we opened – a complete invasion of privacy.||What should have been a simple, affordable 4-night stay turned into stress, noise, and dishonesty. Breaking agreements with paying guests shows a complete lack of integrity. I strongly advise avoiding NY Suites in Beirut – no guest deserves to be...

I came here with my friend we reserved a twin bed room for two they gave us a very tiny room that has no telephone no safe box,you either plug in the television or the refrigerator and the room's door opens from the outside and doesn't lock, the room is the only room that doesn't have a number on it's door which we found very odd.the sheets had a blood stain on them and the shower door handle had gum on it ,when we complained they said there was no other room available ,they offered to change the room the next day but we were too disgusted to stay another day so we cancelled our reservation and went to another hotel the next day, all in all a very disgusting and...

The hotel staff is very, very nice and accommodating, you feel more than taken care of, the hotel managers are very kind and nice, the ladies at reception are very helpful. Jana was an angel, no matter what, she helped us, the breakfast was very tasty and new variety every day fresh Manakisch the lady who made breakfast Sarah is a very sweet and nice lady and does everything with love 💘 the rooms were cleaned upon request and the cleaning staff does their job more than just well ☺️ the park service is also very nice the Jawad and the older gentleman was very friendly and helpful. I can only recommend the hotel 100000% and the location is perfect...