Ferringhi Heritage Budget Hotel — Hotel in George Town

i visited this hotel 2 months ago on my trip to Penang.Well what can I say ..it was weird from the start..the manager or owner of the place was never there when any problems arose and the girls at reception didn't understand basic English.||||There was a shoe mark on my bedsheet which when I asked to be removed was told that the staff had left( it was 11pm yes i know) so the sheet couldn't be changed and maybe I myself was stepping on the bed with shoes on.Hmmm interesting. Later after insisting the sheet was changed but photographs were taken CSI style to prove what i was saying was true.||||But the next day was even better I realised to my horror that the as soon as the toilet was flushed the water would start coming out on the floor of the bathroom. !!!||At first i was pretty sure my eyes were tricking me and it was maybe water from the basin but then after flushing a few times I realised with disbeleif that the sewerage water inded was coming from the toilet. ON TO THE BATHROOM FLOOR!!! Yes..||||Ofcourse when I complained the owner was not there as usual.( he only arrives at mignight convinient when the staff has left and customers asleep) and when i did see him I was told that I was imagining things and no one had ever complained about this before.||||After showing him the leaking toilet the owner was redfaced and said he would change my room.Well the next room upstairs beleive it or not again had sewearge water leaking on to the floor!!!.I was shocked..||||Anyways this time there was no other room available..( thank god i was leaving next day) and his solution simply was to send me to the staff bathroom which was used dirty and without any light.His promises of sending a plumber over never materialised.||||Never in all my life of travelling extensively and staying in hotels all over the world have i encountered such a scary and disgusting problem with such shameless staff to boot.I know islands have drainage issues but places like this should be banned or kept under strict watch by the municipality and hygeine dept of Malaysia.I really thought people should know and be warned about legal "hotels" like this in Malaysia.||||Horrific filthy an experience I'd rather forget..oh and if u need the suitcase to be brought down from 2 floors up being a girl, the staff is not available and you will need the taxi driver's help get it down..any shining point of this...

Too bad, because it's booked online and all payments are cleared but when you get to the hotel, still ask for deposit and tax money. The staff is rude to the customer, doubting the customer's payment while all the proof of payment has been pointed out and provided by online apps. ask for extra blankets but they don't give it, the reason they are out of blankets, damn it! The TV has only one channel. Even the remote has to share the battery with the aircond remote, poor !!! Last book here, highly NOT RECOMMENDED, all tourist and visitor, I suggest please to go to other hotel, thank you ~

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I'm alone to book and stay 1 night,unhappy with the room,look hotel nice and beautiful From outside but the room terrible dirty to many cockroaches 🪳 First room many small cockroach on the bed shocked when look at this,changed to the second room I saw big cockroach 🪳 again to, 😞😞🙀 then I told him see if you give 3rd room the same thing happens if see any cockroach just pay my money back and deposit too,then 3rd ok at 1st floor but still afraid,put all my beg on the bed and on chair,no cockroach but better my advice take a back Khalil restaurant room is good and clean no cockroach at all happy cockroach and...