Hompton by the Beach Penang — Hotel in George Town

I've been to a few hotels in Penang but this hotel made me and my family feel special. Hompton is a place where you don't have to think twice when making reservations.

You will NEVER see any staff doing nothing. They always find a way to assist all guests. Very polite, courteous, friendly and very high experienced staff.

Receiving the hospitality from Hompton's staff reminds me of the tagline, Malaysia truly Asia. They greet, they smile at you and offer you assistance from the moment you entered the hotel premises.

Perhaps you make a huge mistake if you're not staying here and experiencing what I am sharing with you throughout this review. I'm so touched by how friendly they were with my 98-year-old grandmother. They know how to communicate with guests from different ages.

To the security guard, thank you for arranging the parking spot for me and my family.

Front desk area : I apologise if I missed out some names here.

Mr. Naiq, you own good communication skills. I am proud of your PR. You always listen carefully to your customers and always willing to resolve their issues immediately.

Mr.Hafiz, thank you for delivering my suitcases all the way to our Sky Suite unit. You're a friendly staff and we need this attitude in the customer service line. Well done.

One lady I didn't get her name. She is sooooo sweet and she has a pleasant personality as front desk staff. Magic words as simple as "Thank you" and "please" always come from her mouth. Thank you for being you.

Mr. Perran, thank you for showing me and my family our lovely unit.

Mr.Robert, I can't thank you enough for the professionalism you've demonstrated during my stay. Thank you for offering the afternoon tea set for me and my family as well as the nice ice cream for all of us. We makan a lot hehe! Your service was always on time. I admire your time management and punctuality. You walk the talk, Mr. Robert.

To the supervisor of F&B which I forgot their names, forgive me. Kudos to both of them at the dinner buffet and breakfast buffet restaurant. They always made sure me and my family feel comfortable. Also, the team members who always ready to clear the table whenever we finished our meals. All of you are so well trained. Keep up the good work.

To Hompton by The Beach hotel, Thank you for hiring the right people in the hotel and tourism industry. Lazy staff does not exist here. Instead, you have staff who make me feel like recommending all my friends, relatives and readers to stay here in the near future and experience the great hospitality themselves. I would...

We recently stayed at your hotel and would like to share both a positive highlight and a concern from our dining experience. First of all, I would like to compliment one of your Indonesian staff members, Lean. He was very proactive, polite, and demonstrated an excellent attitude as a service staff. Even though he seemed relatively new, his customer first approach and willingness to help stood out. His service was more pleasant and professional than some of the more senior staff. He truly represents the kind of hospitality guests appreciate great job, Lean!

However, we had an unpleasant experience during dinner at the Level 1 cafeteria on our first day. The Chinese lady captain on duty did not reflect the professionalism expected from someone in a front line F&B role. When I was reading the menu, she came over and took it from my hands, saying that the restaurant didn’t have enough menus and another table needed to see it. While I understand the shortage of menus, should she wait for me to finished and complete my ordered before let other table to have the menu instead since I am halfway looking into the menu even though I have another menu with my husband does not mean she can then take away from me. Later, I asked if the restaurant served plain water. She said yes, so I requested six glasses for our group. She responded by saying she could only give two. I explained that we had six people, and this was the first time I encountered a restaurant that limited water to just two glasses for a table of six. Only after further questioning to the Manager He explain that the restaurant doesn’t actually serve complimentary water, and it would normally be chargeable. If she had explained it more tactfully perhaps by saying something like, “The restaurant usually doesn’t serve complimentary water, but I can offer two glasses for the children, and the rest will be chargeable would that be alright? I would have completely understood and appreciated the gesture. Unfortunately, the way it was communicated left us feeling unwelcome. Given her position as the restaurant captain, I believe she would benefit from further training in communication and customer service. Ironically, the newly joined Indonesian staff like Lean provided a much better service experience than the senior team member. That alone speaks volumes and is something worth reflecting on. I hope this feedback is taken constructively to help improve guest experience...

My Recent Stay and Ramadhan Buffet Experience 22/3/25- 23/3/25

I would like to express my disappointment regarding my recent stay at Hompton by the Beach Penang on 22 March 2025, including the Ramadhan buffet experience. As a loyal customer who has visited your hotel multiple times since 2022, I had high expectations for a seamless and enjoyable visit, especially since I was bringing my parents for a special iftar experience. Unfortunately, what should have been a pleasant evening turned into a frustrating and disappointing experience.

Payment Issue I made a full payment for my staycation, Ramadhan buffet, and suhoor for three pax on 25 February 2025. However, upon arrival at the reception on 22 March 2025, I was unexpectedly asked to pay an additional RM400. This was extremely confusing and frustrating, as I had already completed the transaction weeks in advance. To make matters worse, I never received a receipt or invoice after making the payment, and when I was asked to provide proof, I was put in an uncomfortable position where I had to justify a transaction that should have been properly recorded in your system.

Unacceptable Dining Arrangement During the Ramadhan buffet, my family and I were assigned a table located between the elevator and the restroom. This placement was not only inappropriate but also highly inconvenient, as we were surrounded by constant foot traffic, disrupting what should have been a peaceful and respectful iftar experience. Additionally, the food section was located far from our table, making it an unpleasant dining experience. Due to these issues, we left much earlier than planned, missing out on the full experience we had paid for.

I am extremely disappointed with how this situation was handled, especially given my long-standing loyalty to your hotel. I had even considered bringing my company here for corporate events, but after this experience, I no longer trust Hompton as a reliable venue. I hope this feedback serves as an opportunity for Hompton to improve its customer service and reservation management. Loyal customers like myself choose your hotel because of past positive experiences, and it would be unfortunate if such service lapses continue to drive guests away. I trust that your management will take this matter seriously and implement the necessary improvements to ensure a smoother, more enjoyable experience for future guests.

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