Jazz Hotel Penang — Hotel in George Town

This were the things we experienced and observed during our stay which dampened the whole experienced quite significantly. I hope improvements will be made because it would be a waste to have such an amazing premise but not supported by an equally impressive team of people.||Pros:|I was instantly impressed upon arrival at the hotel. Its jazz concept is very well carried through especially at hotel's common grounds. The ID (furnishing and finishing) and piped in music completely filled the air, transporting me to a bygone era.||Room was sizable, as is the bathroom. Bedding was comfortable,AC works well, bathroom is fairly well appointed.|Check in was a breeze and receptions team were always efficient and professional. Friendliness and warmth differs.|In the coffee house, one lady who is behind the eggs counter was very efficient. She seem like the only competent person in the entire place as she manned the eggs, nasi lemak, roti canai altogether.||Cons:|This were the things we experienced and observed during our stay which dampened the whole experienced quite significantly.||- Even though the lounge at level 29 closes at 12am, by 11.45pm while I was still having my drink, the staff turned off the music, indicating it's time to leave. Perhaps because I was the only guest but that shouldn't be the case.||- The coffee house is where most improvements need to be made. The coffee machines were not checked before the start of breakfast and often malfunctioned. On a Friday, there was only 1 floor staff walking around. He cleared some used plates but not the rest. He seemed a little oblivious and not focused. He and others (on other days) walked past the coffee machine and although cups of spoilt coffee were lined on at the counter, none of them attemped to clear it. The cups kept increasing as more and more guests experienced the malfunctioning coffee machine. Breakfast spread could also be improved on by offering some variety from day to day.||- The foreign staff at the were very polite and helpful. The local staff however was not as impressive, friendly to mat sallehs but not to locals (in my experience).||- Housekeeping replenishing was not thorough enough, sometimes forgeting to replace face towel, other days not replenishing drinking water.||- The phone in the room wasn't working. Despite informing front desk, it was never fixed until the day we left.||- The rooftop pool area is not well maintained. Seats were broken...

Staying here for 4 days 3 night. I booked room without breakfast as I had terrible experience with food in my previous visit to penang island. So me and my wife decided to give try their breakfast. We went to their restaurant that located at level 2, approached a lady at the counter and informed her our room without breakfast and we want a breakfast for 2. We paid RM 76 for breakfast @ 2pax. Once paid the lady just said enjoy your breakfast, so we know by her gesture no one will bring us to table or introduce what they offer for breakfast. The breakfast experience is not so good where should I start from? Coffee machine I'm not sure when the last time they service this coffee machine as the service required notes keep on popping out. No one check or refill the milk either, I have to inform the staff twice to refill the milk, to make the things worst there is no coffee cup refilled. Please service your coffee machine I had very bad experience with coffee. -Food There are plenty of food but not refilled on time. I came jn around 9am and there are dim sum that not refilled till we left around 9.40am. Food quality need to look into as well. There is no chilli sauce, when I approach one of the service staff and requested her she went to check and cameback with there is chilli sauce at the counter. I told her I just checked there is no chilli sauce. She again told me you can take from the counter. Hearing this my wife decided to approach the girl in the hostess counter as she is the only one with jacket. She went and check and came back with an answer we ran out of chilli sauce and due to festival leave purchasing is not open and there is a delay in delivery. As a guest do I need to know this, there is a Tesco just opposite of hotel and how long it will take you to buy one. Not for me now but for guest who want to eat something with chilli sauce. The curries for roti canai shall curry salty and chicken curry watery. -Staffs Lack of basic customer service, hardly see any staffs who really smile. There is a staff at buffet counter who prepares nasi lemak and roti canai who hardly smile, I approach her to order roti canai there is serving spoon inside chicken curry, I told her that there is only OK as answer I got from her.

Overall- another disappointing food experience. Not a...

My recent stay at Jazz Hotel Penang left me with mixed feelings. While the room itself was clean and well-maintained, the check-in process was a complete disappointment. Here's a breakdown of my experience:

Upon arriving at the hotel at 5:10 pm, I expected a smooth check-in process since the standard check-out time is usually around 12 pm. However, to my dismay, our room was not ready, and we had to wait for an entire hour. This delay was frustrating and inconvenient, as we had already arrived quite late in the day.

During the hour-long wait, the hotel staff provided numerous excuses for the delay, which was disheartening. It seemed like there was a lack of organization and communication within the hotel's operations, leading to such a long wait for a room that should have been prepared well in advance.

Despite the disappointing check-in experience, I must acknowledge that the room itself was clean and well-maintained. The housekeeping staff seemed to be doing their job efficiently, ensuring that guests could enjoy a comfortable and tidy environment. The cleanliness of the room was certainly a positive aspect of my stay at Jazz Hotel Penang.

While the cleanliness of the room is commendable, it does not compensate for the unprofessionalism and lack of promptness during check-in. As a paying customer, I expect a higher level of service and attention to detail.

Considering the delayed check-in and the staff's inability to provide a satisfactory explanation or resolution, I find it difficult to overlook these issues. The hotel management should prioritize improving their check-in procedures to avoid inconveniencing their guests and address the lack of professionalism displayed by the staff.

In conclusion, Jazz Hotel Penang left me with mixed feelings due to a delayed check-in process and a lack of accountability from the staff. The cleanliness of the room was a positive aspect of my stay, but it doesn't excuse the overall poor experience. I hope the management takes this feedback seriously and works towards improving their service quality for the sake of...