Luna Hotel by Moonknight — Hotel in George Town

Full honest review. So many things to love about this place! It's really a beautiful historical building. It's been kept immaculately clean and the upkeep of such an old building is reasonable. Cannot expect everything to be new and modern.

For example, there's no shower curtain so the whole bathroom gets wet. The rack to hang the towel is near the toilet so you have to walk across the very slippery floor after bathing. I would suggest bringing your own bath slippers to prevent any accident.

The location is the best with a Korean bbq next door, a nearby petrol station and a huge night food court.

It's a bit overwhelming in the beginning...if you don't know the routine of self check-in. A worker will ask for your IC. He will take a picture of it along with RM50 deposit. Because of the privacy data act in Malaysia, most would not like this arrangement... because of scammers, having someone you don't know take a picture of your IC can be quite frightening. But the picture is for the owner to see that you have obtained your key and your deposit is with the worker. This will be given back to you once the worker has checked your room for damages.

Because there's no reception, it's best to let the owner know the time you plan to check out. You can self checkout but if a worker isn't around, the owner will have to bank in your deposit (so having to give your banking information to someone that already has a copy of your IC is probably not the wisest thing to do). So there is a bit of a waiting period for checking out.

If you come for more than 1 night, they will make up your room for a cleaning fee of RM20 if you request it. Otherwise it's best to keep your own room cleaned. And even though there's no free coffee/tea that most hotels offer, there are 2 huge vending machines that offer all kinds of drinks (including beer) and snacks and even simple medicine. And because there's a strict no smoking policy, the place always smells clean.

The Aircon works well and the beds are moderately comfortable.

This place is really ideal for foreigners who want to stay at a historical site. It's family friendly. Young ones enjoy playing on the massive staircase. And maybe ideal for many friends to gather and hang out in a prime spot in Penang. I don't think I would recommend it for older ones or people that are in Penang to work as there's no one to monitor the noise level at night. But the wifi works well so if you need it for...

i had very bad experience staying at this hotel..i was arrived very late cz im traveling from kelantan which caught in bad trafffic during eid. at first when i wanted to checkin, the room keys wasnt there (inside locker). imagine i was arrive at 4am very exhausting n have to wait for their staff to give us new spare key. about 30mins i guess we got the key and have a rest before checkout at 12pm to send my daughter. while checkout, as per guidelines given via ws i snap pic and sent to the person incharge that to inform that ive already drop the roomkeys. after few moments later the person in charge call me and accuse me is it true that im not steal the room key that should be inside the locker at first. he said their hq saw that roomkey ada inside the locker while im chekin this morning. but me my husband n my daughters didnt see any key. plus what for i steal the cheap hotel room key? then i said send me the cctv footage im waiting at ur lobby, after that he said oh mybe managemnet salah. i felt so pissed off and my husband call him back for explanation but he didnt have explanation in fact. very bad hotel. ni first time i stay this kind of hotel!! wont go...

Its like a Rumah Tumpangan. No Reception. Called up as its walk in. A mynmar guy came and open the door. Room was ok with 2 beds and bathroom was little spacious. We checked in close to midnight with rm 50 deposit. Next day checked out by 12noon. Next day morning we went out to visit same places. We couldnt check out as we stuck at some other place. I rang up the place and said will be late. I ask per for extension. I.was shocked of my life. Per hour RM 30. I done till 2pm. ( RM 60 ). Again i called up the incharge and said i couldnt make it . So extend till 4pm. Another RM 60. Total rm 120 for 4 hours of extension which is equals to 1 day stay. When i bring up the issue to the incharge, she said each hotel has different policy and rules written on the back of door. Hello incharge, do you think guest have idea about the rules which you purposely put in a hidden place. SMART BUSINNESS TECHNIQUE. At the entrace, you put contact number to book the room. You display Bank QR payment.. PAYMEMT INFO AT THE ENTRANCE. THEN RULES FOR EXTENSION ALSO MUST STATED THERE AND NOT SOMEWHERE GUEST CANNOT SEE. Defintely ITS A SCAM to get money...