Gem Hotel Nusajaya — Hotel in Iskandar Puteri

If you are travelling with a child, try to look for another hotel which is nearer Bukit Indah. This hotel's location is far from the main city area (15min ride) so it's quite hard to walk around and access basic facilities like ATM/Bank, Medical Clinics, legit groceries. The taxi driver even warned us to not go outside at night as it is unsafe. The only redeeming factor is that it's 10 minute car ride to Legoland.

To get around, try to use Grab app instead because the area is not frequented by usual taxis. 7RM grab ride will get you to the Aeon Mall.

Facilities - one channel tv, very thin walls and a mattress with plastic which is sounds so annoying when you move around, no lift/elevator

Service - Customer Service= 0, we came from Larkin Terminal and the taxi driver called the staff to ask for directions. Even the staff cannot guide the driver to where the hotel is! I had to use GPS to guide the drive and get there. There's a 50RM deposit + 10RM tax so make sure you have extra cash on hand even if you already paid online. Staff needs to be trained on how to handle guests, because they made us feel like we are just bothering them all the time.

I'm not actually expecting much from the facilities because the room rate is quite a bargain at 80RM, but any stay at a hotel becomes a pleasant one when the customer service is great & the facilities are at least clean and...

The Gem Hotel Nusajaya is a fantastic choice for anyone looking for a comfortable and convenient stay in the Nusajaya area. From the moment I arrived, I was impressed by the hotel's stylish and modern design, as well as its clean and well-maintained facilities. The rooms are spacious and well-appointed, with all the amenities one could ask for, including comfortable beds, fast Wi-Fi, and a well-stocked minibar. The staff were always friendly and helpful, making sure I had everything I needed to make my stay as enjoyable as possible. Another highlight of the Gem Hotel is its location. Situated in the heart of Nusajaya, it's just a short walk away from the city's best restaurants, shops, and attractions. Whether I was in the mood for a night out on the town or a quiet evening in, I always had plenty of options. Overall, I would highly recommend the Gem Hotel Nusajaya to anyone looking for a comfortable and convenient stay in Nusajaya. The hotel's stylish design, comfortable rooms, and fantastic location make it a...

Stay : 30 - 31st August 2021.||Room No : 306.||||Location : The hotel is located 17km away from JB City Centre. However it is located right in the heart of new JB City in Kota Iskandar. The nearest Mall will be Sunway BigBox and Aeon Bukit Indah. It is hardly accessible by bus or taxi.||||Reception : The Indian lady is very kind. The check in process is very smooth and quick. She gave easily understandable isntruction.||||Cleanliness : EXCELLENT.||||Room : I booked a deluxe room without bathroom. It is located right in front of my room. The room is very comfy and the tv is working well.||||Recommendations : Totally will recommend this to any...