Revo Aurora Pavilion Bukit Jalil @ NOONA — Hotel in Kuala Lumpur

I have never encountered such a rubbish and rude homestay. The person in charge spoke in a very rude manner. I booked this homestay more than a month ago and paid all the money for the stay when I made the reservation. After paying, there was no additional fee shown for me to pay. A few days before I was about to stay, I saw that there was Rm20 to pay under the accommodation fee. At that time, I didn’t know what the Rm20 fee was, so I just Not taking it seriously, on the day, my friends and I all went downstairs and I sent the message to the person in charge. When I messaged him and asked him, I felt that his attitude was very rude. When I asked him how to get to my accommodation and where to park the car. Every time I asked him, he said "Please pay Rm20 first before I can let you know how to get to your accommodation". I was very angry and had no choice but to pay Rm20.When I paid Rm20, I realized that the fee was a cleaning fee. I have never encountered a homestay or hotel charging cleaning fees. His cleaning lady should be as expensive as gold. It costs Rm20 to clean a room. The environment is quite good. The bedsheets in the room are very old like those of ordinary hotels. The toilet is not ventilated and quite dirty. If you want to stay here, please think twice and check whether there are any additional charges...

The service attitude of the staff was very poor. They did not explain where the parking space was. When they took the key, they told me that they were parked in Block C's B1, and they did not tell me where Block C was. Until I took a photo and asked him if he followed the road signs to go to the parking lot? He said yes. As a result, I followed the road signs down to the parking lot and walked around for half an hour, but I couldn't find the B1 he said. I didn't know until I asked the security guard in the parking lot that it was the parking lot of the mall! So I immediately called the staff to ask, and after asking, he sent a video of the location of the parking lot... It was already one o'clock in the morning, which was really a waste of my time. The most angry thing is that he can't understand what I'm saying at all and is perfunctory! The environment of the room is also very bad, not as in the photo. The toilet and the room still exude an inexorable smell of vomiting. The toilet is still moldy, which is disgusting. I really don't...

The room was not very clean, with several cockroaches seen crawling in the toilet. The furnishings appeared old, and the headboard was unstable and shaky. Additionally, the main door lock was partially damaged, which made the room feel unsafe.The staff were not particularly friendly.Check-in information was provided late, but for check-out, the follow-up was overly prompt and rushed.Overall, I was not satisfied with the stay and would not recommend...