Palm Hotel Ipoh — Hotel in Perak

THEFT BY STAFFWhat a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for...

What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for...

An interesting experience i would say. Ive been an ardent customer of the hotel since 2018.

This time around i found the staffs to be very reserved and by the books, which made me feel like i did something terribly wrong.

It was a tiring drive and I left my wallet at my uncles house nearby, explained myself to the front desk who then reluctantly took my wife’s IC to register after me closely swearing to god that ill bring my IC back after dinner. And then came the cash deposit sequel. Since i din have my wallet on me, i suggested to authorize my card (nfc).. but sadly they only collect cash, hence the next dialogue was “ thank you sir, once you pay the deposit, we will pass you the keys to your room” . That was a wow moment for me!

Nothing to blame them as they were going by the books but even the intercontinental KL was able to accommodate me fetching the deposit after freshening up and not shut down making me feel like i’m planning on cheating ya’ll.

Before checking out; passed the keys and was greeted with “please hold on sir, we will need to check the room” . * nervously checking my back pocket to see if the ironing board i stole is visible*.

Next question from me was about the room rates for a upcoming weekend; “it’s rm238 sir. Thank you sir”. And that felt like a slight nudge to the exit, a subtle follow up question for me to pursue the booking would have sealed the deal.

But anyway, just sharing my thoughts for improvements and expectations. All the best team 🤘🏾

Response to the hotels reply ; Since “ive been a hotel guest with ya’ll since 2018” thats why im pretty surprised, caused ive not had cash on me and it wasnt such a big deal since I'm a regular. I think you did not understand what i put forward. I dont have problem to pay for the higher rates, im saying that your “hoteliers” arent sales not customer service oriented. Fix...