Go Hotel — Hotel in Subang Jaya

The hotel while relatively new was incredibly poorly maintained. We stayed checked in and out of this hotel 3 times of the course of 2 weeks due to stays in Singapore and Penang in between. We had the same room (room 304) the first two times. In between our stays from 31st Dec 2022 - 4th Jan 2023 and 7th - 9th Jan 2023 the room was not properly cleaned since we left it. Dead insects from the previous stay were still left and I am not convinced the bedding was cleaned either. We reported maintenance issues such as lights not turning on and these were never fixed. Light fixtures were also dangling in the hallways and paint peeling off the walls from previous leaks. However it was our final stay in the "upgraded room" (room 309) on Jan 11th that we truly experienced the poor standards of this hotel. The room window would not fully shut so we could hear all the noise from outside the room (see picture). The I also found a cockroach in the bathroom the next morning and the bathroom stank of cockroach droppings. We asked the hotel staff to sort this and all they did was remove the cockroach, the bathroom was not even cleaned (see smudges in last review picture)! Then to top it all off, when we asked to check out early due to finding the cockroach the hotel refused to refund us as they claimed they could not reverse the card charges. Utter lies and disgusting hotel with even more appalling service. We will be reporting this hotel to the...

The room was clean, toilet amenities such as toothbrush and shower cap are provided. Water pressure was good and aircon was excellent. Extra pillow is chargeable at RM10 each. 2 bottled water provided complementary. We asked the cafe worker for the complimentary breakfast option, he responded wtih nasilemak and meehoon goreng; coffee and tea are free flow from the dispenser. The coffee and tea were luke warm and tasteless; meehoon and nasi lemak were very cold. We saw the menu listed on the board and ordered another set of breakfast that consists of croissant, americano and half/softboiled which we asked for softboiled. At the same time, the worker then informed that our nasilemak set also comes with the same option of eggs, I wonder why didn't he informed earlier. The coffee were freshly brewed but nothing near to being good, croissant was hard and we were served with half boiled eggs instead of the softboiled we requested and what made it worse was they were not even half boiled, more like 1/4 boiled, not forgetting there were chicken dropping stuck on the egg when served. For the price paid (RM103), the room is satisfactory. Keep your stomach for other food nearby. Don't miss the famous Warung Opah nasi lemak right next to it...

One of the Best Hotel Experiences I've Had!This was truly one of the best hotels I’ve ever stayed at. The staff were exceptionally kind, professional, and always willing to help. They went out of their way to answer all my questions about the city and how to get things done, offering clear and helpful guidance every time.When my original flight was canceled, I had to rebook everything on short notice. I reached out to the hotel to reschedule my stay, and their response was incredibly accommodating—they handled the change quickly and with genuine kindness. The check-in process was also seamless and stress-free.I wholeheartedly recommend this hotel to anyone visiting Subang Jaya, Malaysia. It’s a place where you’ll feel welcomed, supported, and...