Hilton Vacation Club Cabo Azul Los Cabos — Hotel in Baja California Sur

My wife and I stayed at this hotel for 6 days and 5 nights. I want to share the pros then the cons. After this trip I will not be returning to Mexico because I don’t like the pesos to US dollar situation. Every place has a different rate that is different than the actual value that you find online. I will also not return to this hotel.

Pros: Nice Rooms and very nice hotel Pools were nice Breakfast was good Polite staff Offered room service daily Kid friendly Relaxing atmosphere We paid for transportation from the airport to the resort. We were able to ride in nice Chevy suburban to the resort. Nice place to get married. Nice shops and restaurants across the street walking distance. Coffee and Espresso were good.

Cons: The overall food experience was poor. There were some select items that were good. The problem is that everyone doesn’t want to eat tacos and enchiladas everyday.

The food outside of the resort is better. You may be able to save some money eating outside of the resort.

If it wasn’t tacos and enchiladas you were forced to eat a burger or a pizza because they were the only normal things to eat.

Food items over priced.

The menu stated that they would charge 19 pesos per dollar. The resort was actually charging 16 pesos per dollar. We have take our time to add up everything on the final invoice to ensure everything was correct. It may be better if they have an all inclusive option that you pay before hand to avoid any situation that causes somebody to complain.

Menus need to be diversified more.

Flor de noches breakfast was good but too many pork products. We had dinner here as well. The Salmon dish was good. The rest of options weren’t good choices. No good appetizers anywhere in the resort.

Javier’s restaurant is over rated and over priced. I ordered a chicken enchilada with red sauce. I received a dish with green sauce. When it arrived I asked the service was this the red suave dish he said yes and played it off instead of getting me the correct dish.

For breakfast all they had was pork bacon, no beef, turkey, or chicken sausage. I had to eat pancakes and eggs with no meat because I don’t eat pork.

People want to experience the Mexican culture however they need to have more food options.

The in room dining menu was small and the choices were not good. I ordered chocolate cake and I received a chocolate fudge ball with cream filling.

There is a language barrier that caused the order to be incorrect at times. You have to use Google translate.

Some of the drinks were watered down and the ice had a funny taste. We were forced to order topshelf because the regular spirits weren’t good.

Unable to swim at the beach.

We wanted to stay in the resort however due the food options we were forced to go out of the resort. The food actually tasted better.

When leaving the resort, they gave us a small beat up taxi. I requested the same vehicle we arrived in. They said the taxi was all they had available at the moment and the worker didn’t really understand the situation because of the language barrier. I wanted the suburban because I am 6”2 240 , I needed the space for a comfortable ride. I don’t know why they would not have me leave the same way I came..

We went to the presentation. They offered us a trip to several locations for $1795. Once we did the research, we didn’t have to buy it because we are Hilton club members, we could use our points to book those locations. It’s like they try to insult your intelligence too get you to spend more money… they need to stop…

They claimed that there were no block out dates and they were giving 11k points to book the trip. When we went in the Hilton website, we saw that we could book the same trips using less points than they were offering. Terrible…

My worst complaints about the resort/trip: The food is poor lack of options. Having us leave in a small beat up taxi Food items over priced Language barrier Insulting my intelligence to get us to spend more money.

I would like to speak to a director or manager about...

This was our 2nd trip to Cabo Azul, our first one was in Feb 2020 during covid. I first want to say a special thanks to 2 people that made our trip most memorable. Axel the pool attendant ! We just came home on Friday the 14th. ( we stayed 10 days). We were there on his first day and he was the most attenuative and sweetest young man. His words were kind and a smile that just was welcoming. Incredibly polite, spoke good English and was there every morning to make sure we were set up for the day. What a great new asset to the resort. Next was Monica the pool area server. Another person that just made you feel welcomed, always smiling and saying hello! and so attentive and fast !!!! She was so bust and she never missed a beat we never had to wait a long time for drinks or food at any time we were in her section. The last day she was so gracious with hugs and telling us she could not wait to see us again and come back soon. We had a 1 bedroom Adult pool view. Nice room on the 4th floor bldg. 3.The resort is Immaculate and EVERYONE was working doing something and not just standing around, the resort was much more crowded than during Covid, so we were really wandering how the service and attitudes and overall feel would be since we were so pampered with 35% capacity. I am pleased to say nothing for us changed, there was still a great sense of pride and attention to detail everywhere we were at the resort. I want to thank the Bell staff Housekeeping and the front desk, all of you made us feel very welcomed and appreciated! My only small complaints were the Towel chair hogs, although we never had a problem getting one, they did not enforce the rules at all. I see many have complained about this on many posts. We were always down very early getting our spot as we are early risers and not late night people. The difference was we stayed in our chairs except to eat or go to the room etc. I heard a couple of the pool staff say ,that if a personals item are on the chair and not just a towel they cannot do anything about it. The people that do that are really just skirting the system and it is not fair and one person got combative to the pool person ,when indeed her stuff was there along with 3 other chairs before we arrived and she showed up literally 2-1.2hours later. We did eat at Javiers and we were a bit disappointed in the food for the price paid, the view and atmosphere was great except the music did not fit the atmosphere at all, they had rap, Nicki minaj with some very offensive words ,then go to Latin and some mellow music. I believe for a place that has so much class to it and the location on the beach, NONE of that music should be playing, I was really hoping at some point there was no music so you can hear the crashing of the waves and your table partners. Flor De Noche was very good all the food we had there was very good still a bit pricey but not a deal breaker. I really hope that Hilton buying Diamond and Cabo Azul being a part of it, that the quality and staff and overall experience does not change!! we are nervous as owners that a whole new class of people will be coming in and Cabo will become just another resort in the Hilton collection and lose its special touch:(. We cannot wait to come back again! Your staff makes all the difference in the world when it comes to vacationing and truly unwinding care free. For those of you who complained about everything maybe it was a bad week ? But we are firm believers in, you reap what you sew, and your attitude is everything and it shows on your sleeve and face. Thanks to everyone at Cabo Azul we love it!!! Sincerely George and...

We went down to Cabo Azul over our Spring Break. The resort is relatively pleasant, however, we had a deeply disappointing experience that we felt we should share. ||We were scheduled to arrive on a Saturday for a five-day trip for Spring Break, however, the Tuesday prior an extremely close friend passed away unexpectedly, and the funeral, at which my wife was asked to speak, was scheduled for the following Monday (in the middle of our planned vacation). So I contacted the hotel and Chase Travel to ask if we could cancel the reservation, acknowledging that the cancellation date had passed 48 hours previously but requesting that, as this was a tragic and unforeseen circumstance, perhaps they could make an allowance. Alternatively, if this wouldn’t work, I asked if we could push the reservation back two days so we could attend the funeral (I checked and the resort had openings for the same room), or simply get credit to use another time. Chase Travel (who outsources their travel through Priceline) suggested it likely wouldn’t be a problem, although it was up to the hotel and asked that I send an obituary. The front desk at Cabo Azul transferred me to reservations, who also asked me to send the obituary and told me that another department would be taking this over. Two days later (and two days before our stay at Cabo Azul was set to begin) we were informed by Chase Travel that Cabo Azul was unwilling to make any accommodations for us. So our options were to cancel the reservation and eat a significant fee (along with the other travel fees we’d incur) or we could arrive on Saturday as planned. ||So we decided that my wife would stay to attend the funeral on her own and we’d save our kids the trauma of spending Spring Break watching their parents dissolve. I would take them to the resort as scheduled on Saturday, and their mother would meet us a couple days later. In the meantime, we’d watch the funeral livestream (they still saw their dad dissolve while watching their mom’s excellent speech).||When we received a text to ask how our stay was after a couple days, I texted back that it was going poorly. The manager asked what was wrong and I explained what had happened with the sudden passing of a friend and accompanying funeral, and that after supplying the hotel, per its request, with an obituary, it were unwilling to make any accommodation. And that it had wrecked a good portion of our Spring Break. The manager told me he was sorry for our loss (as has everyone else along the way, which I suppose was good coaching) and the unfortunate experience we’d had, and he assured me he would discuss this with management to see if he could make it up to us somehow or another, and that he would get back to me soon. And then…crickets. And we never heard from anyone again. ||So it’s a fine enough resort—the rooms are nice, the staff is was very pleasant and helpful, the gym is clean, the pool is large, and the food is decent. And I have friends who have stayed and really like it. But for some reason or another the property was unable and unwilling to show any empathy beyond the requisite "sorry for your loss" or make an accommodation for an impossible-to-anticipate and devastating event we had experienced, even after asking for and receiving proof of it. Whatever the reason for their indifference, we will not darken Cabo...