one Guadalajara Centro Histórico — Hotel in Jalisco

Unfortunately we had a bad experience from the start with this hotel. Upon arrival I saw they had switched my lodging reservation from a top floor with bigger balcony to a room with a smaller balcony. I could see the receptionist eyes bulge out when she saw the error. The rooms themselves are on par with and outdated motel 6 but with less amenities. The drain in the shower was slow which allowed the water to rise like two inches. I did check out their breakfast buffet and It was actually decent, clean and organized. I guess the only good thing about this place 😂. The bathroom is microscopic and you have to maneuver in and out if you want to use the toilet. We tolerated it all until we couldn't. Upon arrival we had told them we did not want our rooms cleaned. That we did not want anyone going in there. I reserved 2 sperate rooms. I set up a camera and after the very first night I caught the cleaning lady going through our luggage. Our guest in the second room we reserved noticed their luggage was disturbed as well. We informed the management and they said they took action but the ladies traveling with me did not feel safe anymore for fear of retaliation. We left and they gave us a full refund for the remaining days. Which I was grateful for. I've never had such an unprofessional experience...

I will never stay here again!|The only good thing about the hotel is the location, but other than that it is horrific.||The entrance to the hotel is hardly noticeable because the entrance is in between a along line of shops. I almost didn't see the entrance!|You can't get in front of the hotel by taxi, because the hotel is on a pedestrian street. And this street is closed on Sundays, so be careful while booking your return trip.||We had a VERY UNFRIENDLY and DULL welcome from the receptionist. She just wanted us to pay our stay and didn't wont to work or do anything else.||We got room 333, which is quite far from the elevator, there is a lot of walking. You have to use a card for the elevator, and if there are a lot of guests in the hotel you will have a long wait for the elevator. ||The pillowcase and bedspread were stained form previous guests when we arrived.||The window in the room can not be opened.| |There is no safe deposit box.| |There is no refrigerator.||The hallway smells of glue, it is very disturbing. ||The hair dryer in the bathroom does not work.||And lets not forget about the breakfast! There is only jam and butter, because all the other choices of food are Mexican cuisine. Even the scrambled eggs are ruined with...

Una completa decepción. Así resumo mi experiencia con Grupo Posadas y su programa Fiesta Rewards.

Ya esta es la segunda vez que me hospedo en uno de sus hoteles y la verdad no entiendo cómo se atreven a vender esto como una experiencia “premium”. Desde que uno llega al hotel, lo primero que ve es un front desk desorganizado, lleno de papeles como si fuera una oficina improvisada. Parece más un hotel de pueblo que uno de cadena reconocida. Esto mismo me pasó en el Hotel One del DF. Claramente no es casualidad, es falta de estándares y supervisión.

Pagando por una habitación "premium" esperaba, como mínimo, limpieza, comodidad y buena atención. Lo que encontré fue un ambiente frío, poco profesional, y para colmo, un desayuno que daba pena: mal presentado, insípido y con cero atención al detalle.

Y eso no es todo. Llamé con anticipación para hacer mi reservación en fechas específicas y, aun así, me la hicieron para el fin de semana equivocado. ¿Cómo es posible? Ya van dos veces que hacen estas barbaridades. En otra ocasión anterior, me reservaron en el One del DF y cuando llegué me dijeron que no había habitación porque estaban sobrevendidos. Me mandaron a otro hotel sin explicación y sin disculpa alguna. ¿Y ese es el “servicio exclusivo” que venden? Qué burla.

He usado este programa ya cuatro veces. Cuatro veces llenas de errores, malos ratos, y cero seguimiento por parte del servicio al cliente. Nadie llama, nadie se disculpa, nadie ofrece una compensación ni una simple cortesía. Ya ni hablar de puntos, noches gratis o algo que realmente demuestre que valoran al cliente.

Lo peor es que este programa supuestamente es para darnos beneficios, pero a mí solo me ha costado más dinero, más molestias, y una enorme frustración. No recomendaría este programa ni estos hoteles a nadie. Siento que he sido estafado.

A complete disappointment. That’s how I would describe my experience with Grupo Posadas and the Fiesta Rewards program.

This is the second time I’ve stayed at one of their hotels, and honestly, I don’t understand how they dare to sell this as a “premium” experience. From the moment you arrive, the first thing you see is a front desk that looks like a cluttered office—papers everywhere, total lack of organization. It feels more like a small-town motel than a professional hotel chain. The same thing happened at the One Hotel in Mexico City, so clearly this isn’t an isolated incident—this is a systemic issue.

I paid for a “premium” room and expected at least the basics: cleanliness, comfort, and good service. Instead, I was met with a cold, unprofessional atmosphere and a breakfast that was honestly embarrassing—bland, poorly presented, and with zero attention to detail.

But it gets worse. I called customer service ahead of time to book specific dates, and yet they still made the reservation for the wrong weekend. How does that even happen? This is the second time they've made this kind of mistake. Last time, they booked me at the One Hotel in Mexico City, and when I arrived, I was told they were overbooked. They moved me to another hotel without any explanation or apology. And this is what they call “exclusive service”? What a joke.

I’ve now used this so-called “privileged” program four times—and every single time has been filled with errors, frustration, and a total lack of accountability. No one from customer service has ever followed up, apologized, or offered any kind of compensation. No bonus points, no free nights, not even a basic courtesy.

This program is supposed to bring benefits, but for me, it’s only brought stress, extra expenses, and wasted time. I wouldn’t recommend these hotels or this program to anyone. I honestly...