Hotel Sureño — Hotel in Mérida

We spent three nights at Hotel Sureño while visiting Mérida for a holiday. Our experience was mixed. ||The Good: The hotel is beautiful. It's well decorated in Balinese style (we recognized some of the pieces from an Indonesian furnishing store near our home in San Miguel de Allende). The common areas are open and billowing with white draperies. The staff could not have been more accommodating and friendly. There was always a staff-person around when you needed something. Our room was nicely appointed (other than the practical side, which I will discuss later). The bed was fine (not great). Water pressure was good and the bathroom was, for the most part, functional. We had an end room (#17) which had a small vertical window that provided light but no view. Our room had a huge flat-screen TV.||The restaurant was amazing. We ate there twice and thoroughly enjoyed the experience. ||The Bad: The hotel is very noisy when in the guest rooms. The hallways are tiled in an otherwise concrete structure. Sound reverberates and seemingly amplifies from one end to another. Every room door closes with a "boom" loud enough to wake one from a sound sleep. That, that's not the worst of it. Above rooms 9-18 is the bar on the 3rd floor. We could hear music played, the sounds of bar furniture, and people moving above us until the 1:00 a.m. closing time. One evening we learned there was an event at the bar. We anticipated a disruption. We were given another room on the other end of the hotel, on the 1st floor (#2) for the night. That certainly helped. However, the Hyatt Regency, which was a couple blocks away on that end of the hotel, had an outdoor party that went until the early morning hours. I went back to our original room at 3:30 a.m. so I couldn't hear the techno-beats. Each night something interrupted our sleep.||The bathroom is screened from the bedroom by frosted glass. It's still transparent. There is no privacy for one on the toilet if there is someone anywhere in the room. We took turns vacating during . . . that time after coffee. ||Also, while the décor is appealing, there is nowhere to put clothing other than on a few hangars. There are no drawers or shelves. Fine for a one-night stay. More challenging if one...

Where do I begin … at the front desk of course ! The staff are the most wonderful women and are beyond helpful. I was traveling solo and could not have felt more safe and welcome . I am a travel agent so I have a range of experiences. |Always there for you AND you can stay in touch through Whatsapp if you are in town and need help . Corporate please reward the front desk staff . They are your gold ! |My room was great with everything you need ! Comfy bed , great water pressure and hot water . Big tv with Netflix ! Clean as you can get ! |The lobby is beautiful and sparkling clean , as is the entire hotel . They have a ‘flea market ‘ on the weekend with beautiful crafts and fruits . There was also a rooftop event with wonderful music wafting on the beautiful breezes . Great vibe and a lot of fun ! |The rooftop pool was on the smaller side, but you could sit and have a great view of the city . It is surrounded by beautiful plants ! |This hotel offers a great location with a straight shot to Merida central , a 12 block walk . Safe safe safe … did I say Merida is safe??? |A new Walmart is a short walk . You want to get your alcohol and snacks here . |Lots of great restaurants to walk to but WHY ??? The restaurant at the hotel does not disappoint. All the waitstaff deserve kudos for being the absolute BEST !!!! Hector and Elias are standouts , but ALL do an excellent job !!!! The food is outstanding! It’s a Michelin star restaurant. The prices are reasonable! I had a beef filet that was perfect cooked . Thank you!|As a travel agent I can highly recommend...

I had a wonderful stay at Hotel Sureño! The highlight was definitely the staff, who were incredibly friendly and helpful, making my experience even more enjoyable. The restaurant was another standout—the food was absolutely delicious.

The hotel's decor is beautiful, creating a stylish yet cozy atmosphere. My room had a big, comfortable bed, and the shower was great. I also appreciated the high-quality, natural shampoo, soap and products provided. The rooftop pool was clean and perfect for relaxing after a day of exploring Mérida.

It is conveniently located near Paseo 60 and Paseo de Montejo, and walking distance to Calle 47 which is the Corredor Gastronómico de Mérida where the best restaurants are located.

A couple of downsides — room 17 faces the street, so it is quite noisy. Also, the toilet is very close to the bed, and the bathroom door is transparent, which might not be ideal for everyone.

Overall, I had a great experience and would definitely recommend Hotel...