Hotel Ambassador — Hotel in Mexico City

I have stayed in many hostels and hotels and have traveled far and wide, and this hotel was one of the worst ever. Although the location is good, and the price reasonable ($50/night), it wasn't worth half that. Our room was not adequately cleaned (dirty and musty carpet, trash from previous guests left in room, previous guests soap in shower) and the hotel just feels slimy. Internet access promised didn't work, but I could easily have lived with that. The only place that looks like it's been updated in a century is the lobby, so beware!||||Worst of all, my favorite jacket got left behind in our room, and when we went to claim it the same evening after checking out, it was gone. Granted, some would say, your loss (I left it behind), but any reputable hotel holds onto things their guests leave behind for safekeeping. The staff were extremely evasive and unhelpful, and it took us two days to talk with the housekeeper in charge to get any explanation. I would never stay here or recommend this place to anyone. I will be making a formal complaint...

Not the flashest place but does the job. We stayed here with our tour group at a beginning of a tour. Great location, many attractions within a short walk and near to an OXXO (convenience store where you can buy bottled water etc). Rooms are basic but spacious, and have all you need. Beds, bathroom etc were clean. Carpet was maybe a bit dusty and room could get pretty stuffy, but could open a window. ||||When our toilet blocked we only had one day left and were out for most of it so didn't bother telling reception immediately, but when we got back it had been fixed without asking! Staff always had a smile. ||||However, some downsides were that one elevator was always broken so meant that getting up to and down from our rooms could sometimes take a while. Secondly, the walls are PAPER thin. In the bathroom when brushing my teeth I could hear the people in the next room as if I was in there with them! Luckily they weren't too noisy so didn't keep us awake, but i can imagine that if you had a noisy neighbour you might not...

The only thing is good is the cleaning. The street is closed, there are people sleeping on the street and don't believe you will sleep with the bar open, loud music, people talking and peeing on the street, walking smelling urine every day. The restaurant is open till 3 pm not 11 pm, everything you ask for staff the answer is no, they can't even change a light bulb when stop working, I asked for one and they took to the room for my husband change, no ac, no sealing fan, you will see just one elevator working and is very old and slow. The bathroom was smelling mold. If you love yourself and you pocket stay away from this hotel, go to some place else. Ambassador is not a 4 stars hotel at all is...