M Hoteles Concepto Morelia — Hotel in Michoacán

This was definitely one of my worst hotel stays. While the front desk and waitress were great and the breakfast was tasty I would never stay here again. There were 5 of us in 3 rooms. Issue with Room #1: my poor aunt got no sleep due to the night reception being very loud at 2am both nights of our stay. I understand it is a late shift and you need to stay awake, but your guests are also trying to rest. Room #2: also overheard night reception and their very loud phone conversations. The room itself had a smell we could not pinpoint the origin of. The bedding had the oddest smell and when we asked for it to be changed it thankfully was! Room #3: ALSO overhead night reception and their conversation. The room smelled of dust and was very dusty. We asked for sheets to be changed and from what we could tell they were not. The bathroom had the same smell as room#2. My guess is it was coming from the toilet? Again, while staff was great, no rest was actually had. The staff who comes in at 7am to set up for breakfast was not at all considerate of us guests staying downstairs and were VERY loud in the morning. It doesn't help their restroom is next to room 2&3. We could hear all the unnecessary bathroom noises down to the flushing....

I have booked 2 rooms for a business trip in February. Initially we were staying for 5 nights, from the 18th to the 23rd. So far so good, my room was ok, although did not have air conditioning. My colleague´s room was small, very small, and it had a leak in the shower that flooded to whole room. For the first night we hanged in there but decided to leave on the second day. After a friendly discussion with the staff it had been decided that we would pay for 2 nights and get reimbursement for the other 3 left. This is where things started to get worse. For some strange reason we were both charged for all nights at the time of check in, I mean charged for real, had to pay with credit card for all nights in both rooms. Looking back this was probably the first mistake. When we decided to leave upon the agreement mentioned above no payment invoice was given, neither for the 5 nights paid nor the reimbursement of the other 3. The conversation was so smooth that although unusual I really thought we would not have any issues. Well, I was completely wrong. Credit Card invoice was paid for all 5 nights and so far no reimbursement for the 3 nights the hotel mentioned they would give us back. I have contacted them by phone 4 times and everytime they had no idea how to solve it, it looked like they were hearing the stody for the first time, which leads me to think they are acting in bad faith. Sent 4 e-mail, not a single answer. Booking.com is now dealing with them but honestly I really think we lost our money. My advice: stay away from this hotel! ||He reservado 2 habitaciones para un viaje de negocios en febrero. Inicialmente nos alojamos por 5 noches, del 18 al 23. Hasta ahora todo bien, mi habitación estaba bien, aunque no tenía aire acondicionado. La habitación de mi colega era pequeña, muy pequeña, y tenía una fuga en la ducha que inundaba toda la habitación. Para la primera noche nos quedamos ahorcados pero decidimos irnos el segundo día. Después de una conversación amistosa con el personal, se había decidido que pagaríamos por 2 noches y obtendríamos el reembolso de las otras 3 restantes. Aquí es donde las cosas empezaron a empeorar. Por alguna extraña razón, nos cobraron por todas las noches en el momento del check in, me refiero a que nos cobraron de verdad, tuvimos que pagar con tarjeta de crédito por todas las noches en ambas habitaciones. Mirando hacia atrás, este fue probablemente el primer error. Cuando decidimos salir, no se emitió ninguna factura de pago, ni por las 5 noches pagadas ni por el reembolso de las otras 3, o sea, salimos sin ningún comprovante y la razón mencionada fue que estaban a resolver el tema con la operadora de tarjeta. La conversación fue tan fluida que, aunque poco habitual, realmente pensé que no tendríamos ningún problema. Bueno, estaba completamente equivocado. La factura de la tarjeta de crédito se pagó por las 5 noches y hasta ahora no hay reembolso por las 3 noches que el hotel mencionó que nos devolverían. Me he contactado con ellos por teléfono 4 veces y cada vez que no tenían idea de cómo resolverlo, parecía que escuchaban el episodio por primera vez, lo que me lleva a pensar que están actuando de mala fe. Envié 4 correos electrónicos, ni una sola respuesta. Booking.com está tratando con ellos, pero sinceramente creo que perdimos nuestro dinero. Mi consejo: mantente alejado...

We were lured into booking this hotel. In the webpage it was announced as a four star hotel, small and cozy, The hotel did not look at all like the photos I saw online. I found out the hotel's price was practically half the price of what I was charged by booking online.This is not a four star hotel. When we saw the hotel, we simply refused to stay in it. I was told by the hotel manager that I would be charged for the first night. I found out the price for booking online is practically the double of their normal fee. The manager and the front desk lady were not helpful at all. At the end, we called and found a last. minute booking in a...