Dreams Playa Mujeres Golf & Spa Resort — Hotel in Quintana Roo

I had very high hopes for this resort after all my experiences at its sister resorts, but already on day two here this has one disappointment after another. I’m in a group with three rooms and 5 adults/3 kids. When we booked months ago, was asked specifically for rooms that were located near each other (we already knew it’d be difficult for them to guarantee we would all be right next to each other). When we arrived to check in, we were informed that we were all in different buildings and on different floors. The agent who checked us in was nice and offered a solution, but that solution ended up being: two families can stay in one 2 bedroom suite/villa, and one family in a separate room in a different building on the other side of the water park area. We felt compelled to accept the offer because we wanted to be close to each other. However, we had to pay hundreds of dollars extra because they called it an “upgrade.” They tried to convince us it’s worth it by saying we all will get VIP/Preferred Club access (even though we don’t drink so there’s limited value to us). I specifically asked if the whole party will get the access and was assured we all would get it (including my family, which took the separate room). Lo and behold, this morning, I tried to access the Preferred Club amenities and was denied while the families who took the villa did have access.

It seems like they’ve bit off more than they can chew—there are 6 weddings here this weekend, according to the check-in agent, so the hotel is very full. In addition to our room location issues, another guest who checked in just before us ended up coming back down to the front desk because the room she was given was occupied by other guests. That’s an unacceptable situation for both the new guests and the ones who already had the room and experienced someone walking right in on them.

The pools are nice and the beach is relatively clean. So that is nice. Beach was not overcrowded. The rooms are fine (obviously the villa is nicer than the room in building 7). The AC in the villa was not working last night. Hopefully that’s fixed today.

The food is very hit-or-miss. Buffet food is pretty subpar with limited veggie and seafood options (we are pescatarian/vegetarian). The hotel doesn’t have the staffing to manage the volume of guests it has. There are long waits to get seated to eat and once seated, table service is incredibly slow. Today we opted to eat lunch on the go. First we tried That’s a Wrap. We stopped in about an hour after opening. The kids wanted grilled cheese, but the restaurant had already run out of sandwich bread. So we went to Tides. With several empty tables, there was a 30-minute wait to be seated. Since my parents are diabetic, we decided just to order food to-go. That was a 35-minute wait but at least we’d get our food then, and not just getting seated. We ordered 3 cheese quesadillas, 2 nachos w/out meat, and 4 shrimp quesadillas. It took about 55 minutes. We finally got the food and brought it back to our seats only to find that the shrimp quesadillas were actually chicken and the nachos had beef in them. At least they got the cheese quesadillas right. So we had to walk back to Tides with the stacks of plates and bowls. When we said the order was wrong, the server’s first reaction was “but you started eating it.” We had not (nor should that matter). We only lifted the Saran Wrap off one of the quesadillas and were about to eat it but my nephew realized it was chicken and put it right down. After some back and forth, the hostess who took my order acknowledged it was their mistake. She said the food will be ready in 10-15 minutes. Unsurprisingly, the food was not ready for closer to 25-30 minutes. Again, the restaurant was at maybe 50% capacity this whole time. And you’d think they’d prioritize the people who were waiting 1 hour and 40 minutes to eat.

I truly hope my family’s experience improves over the next two days that we are here. I heard really good things about this resort and am so disappointed that I can’t share...

Just returned from a family trip here with my husband and 2 children ages 7 &12. Non Preferred Check in was quick and staff super friendly. The bell boy helped us to our room.

We opted for pool view room, which we got but it only over looked the kids pool/water slides area. So I asked to change and we were put in building 7 closes to the pool in the middle with a partial sea view. Room was cool from the AC. It didn’t feel damp unless you left balcony doors open and then the floors and mirror would create condensation from the humidity as the AC automatically will turn off. Some people complain of this but if you keep doors shut then there is no problem. As for smell from humidity it’s normal in these countries. But yet people still complain when it can’t be helped. Rooms are very spacious, very clean and the turn down service is lovely. Mini bar is stocked with beer(SOL) soft drinks, bottled water and we didn’t get a small bottle of whiskey at one point too.

Room service was good.

World cafe had lots of variety and something for everyone. Maris for lunch was so good! Mezez- Really nice Fusion/Hibatchi- not much variety but still nice. The hibachi show was the worst I’ve ever been too. Again food still good though. Gaucho- Least favourite, nice but slow to take meat around. Tres colours- Taco station was some of best taco I’ve eaten. Tides-for lunch was good too. (Nachos) They have BBQ every other day around the pools - very good ! That’s a wrap- so good , like a their own version of subway. Also has fresh cans of soft drinks, beer and water in fridges. Chicken ceaser salads and more just to quickly take. Coffee/ ice cream- very good.

Coconut stations around 3pm - one per family.

Most drinks/cocktails - strong and good, we don’t drink beer but it’s in cans, not draft beer.

Entertainment Team- Carlos, Edwardo, gustavo, Memo, Jesus, felix , Sebastian & Antonio !! All amazing, these all made our holiday so much better. Kept everyone entertained and are very enthusiastic. Games , braclet making and beer pong in pools, volleyball, soccer on the beach & lots more !

Free kayaking on beach - check daily activities.

Around 1pm around the main pool they have bands, live violinists (our favourite) and same man for saxophonist was amazing !! They also have acrobatics, African dances - all very good.

Evening entertainment was okay and kept my youngest entertained but think it could be better, it just wasn’t WOW. We was there for 14 nights so seen acts twice so this should be different each week. The fire show at beach was my favourite and the Acado event in the main garden was something else, everything BBQ outside , welcome cocktails, entertainment! And just great service. Spin bar for adults was good but they do tend to repeat the same songs each night. Lobby bar entertainment for live violinist, saxophonist, bands & singers were a lovely touch and enjoyed them all.

Kids club - My kids are almost 13 & 8 and I’ve never allowed them to go to kids club as I just didn’t feel like I trusted them. But this time my 8 year old insisted. I checked on her 3 time in 2 hours and she told me to leave. She loved every minute there. They do craft, pizza making, cookie making, movie afternoon, face painting and lots more. I’ve never felt so safe at a resort. Even the cleaner was not allowed in unless staff buzzed them in to unlock the door and I’ve been to plenty plus the staff were so lovely and spoke good English. -Teen club- Was great only my son liked to stay with us. He did like basketball there though. There is archery, wall climbing, tennis, giant chess/jenga. Xbox, air hockey, just lots to do. Movie night is here most nights around 7:30pm.

On site shop/markets are very expensive but i expected this as it’s a convenience.

Lots of gecko’s & lizards around the resort and my kids loved them and named them.

We used bottles water to brush our teeth and always do when visiting other countries.

We had a fantastic time here and could not fault the hotel. The grounds were beautiful...

First the positive: The resort is very nice looking, clean and the gardeners do a great job. The rooms are very spacious and very nice with a jacuzzi on the balconies! We were unfortunately not able to use the sofa in our balconies, because we had rooms on the top floor, and it is not roof over the whole balcony, so the sofas were already soaked by rain when we got here, and never dried. The entertainment team is great, special thanks to Mario. The beach is also nice, and the service in the beachbar and poolbars the same. Staff in general are friendly and nice. The food in the different a la carte restaurants is good, but the food in the main buffet is just medium at dinner, varies a lot from dish to dish. Joshua (a waiter during dinner) was a great guy!! Lunchbuffet was the best food experience in the buffet restaurant. We loved the Dolce with icecream and coffe, also a very nice, friendly man serving here (unfortunately I don’t remember his name). The kids loved the wrap-café and the teen-place. The SPA is also great, and the massage was of very high quality. On the negative side it’s a lot of guests so it’s just not enough sunbeds for all the people, and people reserve the sunbeds early in the morning. It says in the rules that towels and personal belongings will be removed if people do this, but that never happened during our stay even if we observed beds that was not used for many hours. We couldn’t understand why almost every bed were occupied at 8 am, until we one morning going on an excursion at 6.15 noticed several people reserving beds at that time!!! I have never experienced this in a 5 star hotel ever, but maybe that’s a mexican or US phenomenon? Extremely annoying, should not be necessary to have alarm in the morning to get sunbeds. Also there are too few people working in the buffet restaurant during breakfast, so the serving of beverages is extremely slow, as the people both serve and clean tables. Many times we didn’t get our water/coffee until we were done eating, even if we ordered it before we went to get food. Or we got half of it, but did’nt get juice or chocolate milk in time. The lack of people also lead to that it took a long time before tables were cleared and ready for the next guests that were waiting in line outside. A few more people to clean tables or serve beverages would help a lot and make the breakfast experience perfect. The people working there now already work as fast as possible, so it’s not their fault. A small tip: eat breakfast in Dolce to save time, nice croissants, juice, yoghurt and coffee. The prices in the shops are unbelievable high, 14 USD for a bag of potato chips!?! With a lower price we would probably have bought at least 10 bags during our stay, now we bought only 1. The quality of the evening shows varies a lot. The magic show with the Alonso brothers was great, the other magic show with Keops was not. He might be good with cards, but it was not entertaining and he was mostly interested in selling his old dvds during the show. A lot of weddings didn’t bother us, but I understand why other guests react to the loud music and the behaviour by some. Specially the days when the poolbars are filled with drunk and loud weddingguests, it happened from time to time that large groups of drunk people occupied the poolbar (even if they didn’t get more alcohol), so our kids didn’t dare go there to get sodas or water. Very slow check in, and very little information other than: «you’ll find everything in the app». But we still missed some info. After a week, we found out by accident that you could book restaurants outside World café during a timeslot in the middle of the day. Would have been nice to know earlier. Overall the resort and it’s staff is great and there is a lot of avtivities, but because of the large number of guests (+ the «drunk-party behavior» of some guests), the massive low class reserving of sunbeds and other small negative hick ups, it lacks that luxury feeling and feels more like a good 4 star hotel,...