casa aliz — Hotel in San Miguel de Allende

We loved our stay at Casa Aliz. There are a total of 9 rooms at this hotel. All are very nicely decorated and very well kept. There is a roof top dining area for complimentary breakfast and they also have a menu to order additional items for an additional fee. Chilaquiles con huevo was very good.||||We booked three rooms and they were able to keep us all very close together. We stayed in Room 9, with a balcony overlooking the garden and has a peek a boo view of the church. The room was very clean and had everything we needed. We asked for a crib and they had a pack n play set up before we checked-in. ||||Arrival: It was hard to find at first. The entrance is not very distinct. They have a small sign at the door under a light but you wouldn't know it was a hotel if the door were closed. We had a ton of luggage that needed to be unloaded. The hotel is situated on a one-way street and it's a fairly high traffic street. Any loading and unloading will result in blocking traffic so we had to quickly disembark. If you arrive in a private car, there is a valet there to take your car as there is no parking nearby for self parking. There is no extra charge for parking.||||The man at the front desk helped us with our luggage to the second floor room. There is no elevator. My kids, 2 and 4yo, loved the hotel. Rooms 9 and Room 8 are somewhat separated from the other rooms. So if you are worried about your kids being loud, ask for one of these rooms. ||||There was only one hiccup in our stay. The hot water. Or lack of it... The hot water doesn't last very long so be prepared for a quick shower unless you want it cold. A/C in the room worked really well and operates via remote control. Fridge in the room was very nice to have. We kept milk cold for the kiddos. We didn't hear noise from the other rooms very much. There are church bells at night but they didn't keep us up at all. They provide ear plugs on each night stand for this purpose but it wasn't necessary. The bed was super comfy and pillows were firm.||||Breakfast: Starts at 9am. They had a nice spread. Two types of cereal, orange juice, coffee, yogurt, toast, fruit, granola, pan and various pastries. We ordered additional food off their simple menu. The chilaquiles verdes con huevo came with a side of beans and toasted sliced baguette. It hit the spot. Price for the chilaquiles is half the price they charge at home. The portions weren't too big but just enough to compliment other items they already serve. The roof top dining/lounge area was very nice, especially when the umbrellas were shading us from the morning sun. ||||Service: The staff (everyone) was extremely friendly and helpful. There is not one negative thing I can say about the service. ||||It's a short walk to the Parroquia de San Miguel Arcángel. The sidewalks can be narrow at times but my kids had no issues with walking this distance. Unless you have a jogger type stroller with lots of cushion, I don't recommend a stroller. There are places with rocks (instead of squared off stone) used for paving. It would not be fun for the kid in the stroller. But you can also take the baby out of the stroller at those spots if need be. ||||I wouldn't hesitate to stay here again on...

I stayed with my couple for our first year anniversary (4 nights), we choose the jacuzzi suite room, at first everything seemed to be perfect, but here goes my list of facts to to be considered before deciding staying here:||||1. They say they have valet parking service, in which we assumed that whenever we wanted to get the car, we just needed to ask for it in reception and they would drive it to the entrance of the hotel, but that never happened (only when we got there), always filled with excuses, we had to get walking to the parking lot and wait for it about 30 minutes.||||2. Our room was right next to the reception, we consider if it's a suite with jacuzzi, it needs to be in another area with a lot more privacy, there wasn't a single night I could relax and sleep without waking up.||||3. They told us that the breakfast wasn't included because of Covid-19 situation, we understood that, but it would have been better to know before making the reservation, also, we kind of heard dishes noises on some mornings (the door were the kitchen is supposed to be was opened and it seemed crowded), we are not sure if some of the guests did have the privilege of getting the breakfast.||||4. We never got the fruit basket gift mentioned on their site.||||Overall comments:||||We like that the hotel is situated walking distance for many SMA center attractions, the room and jacuzzi were always super clean, it's a really simple room but with all the amenities (mini fridge, coffee machine, body soap and shampoo, hair dryer, WIFI, cable television, air conditioner, etc...), it would have been perfect if it wasn't for the...

Hola soy Hilda! Reservamos este lugar la noche del jueves 27 de abril para llegar el día 29 de abril y salir el día lunes 1 de mayo mediante la consabida garantía crediticia que sin embargo era sólo eso, una garantía puesto que el cobro se haría llegando al hotel tal y como se acordó con quien tomó mi reserva,a la siguiente hora mi esposo me comentó que nos sería imposible hospedarnos las dos noches toda vez que él necesitaba estar de vuelta el domingo 30 ya que el lunes 1 de mayo tendría que trabajar (mi esposo es médico) inmediatamente llamé por teléfono para modificar la reserva y dejar así abierta la oportunidad de que pudiesen vender la noche del domingo, me agrada mucho la cortesía mutua entre propietario y huésped y por ello me apresure a no dejar pasar ni dos horas entre reserva y modificación de la misma. Me contestó un señor quien me dijo que entonces me cobrarían la noche del domingo como penalización por "cancelar" una noche de la reserva, así tal cual a pesar de que suene ilógico, ridículo y bastante ventajoso como yo me negué rotundamente a tal disparate, él dijo que mejor a la mañana siguiente se vería con el gerente. Bien me dije, será mejor descansar que mañana será otro día, y al día siguiente muuuuy temprano recibí una llamada de una señora que me llamo para decirme que el cobro sería hecho de esa manera me quedara o no dos noches yo tendría que pagar por no haber cancelado 7 días antes!!!! ?????? suena disparatado verdad? que quede claro una vez más que yo no había cancelado nada, solo no iríamos dos noches. Pero además se aprestó a mandarme la confirmación por duplicado como para tener un respaldo y poder cobrarse...."a lo chino" que es como se dice coloquialmente cuando existe dolo y mala fé. Pues así la historia, desde luego me molesté y le expliqué una vez más los hechos y motivos, como no cambiaba su discurso pedí hablar con el gerente del hotel, no estaba pero me llamó mas tarde y va de nuevo tooooda el relato de la situación , que reservé, que expliqué enseguida el porqué de no quedarnos dos noches,que voy en múltiples ocasiones a SMA, que lo sentía, que no era lógico que me "penalizarán", sintiéndome un poco abrumada me decía a mi misma, caray ni siquiera hubo juicio, vamos ni hubo delito, pero sí pretenden dejarme en estado de indefensión ya que quieren que pague dos noches cuando solo estaremos una y aún más si se quieren ajustar a políticas de cancelación (que además repito yo no había cancelado nada) existen varias incongruencias: no se puede cancelar 7 días antes cuando la reserva se hizo 30 horas antes (si ya sé que resulta irrisorio ésto ¿verdad?), jamás accedí a hacer previo pago de la estancia,siempre que existe una supuesta "penalización" es de una sola noche cuando no se estará ninguna de ellas pero nunca cuando si irás una noche y además das aviso enseguida de la modificación a tu reserva y último, la aplicación de una decisión unilateral por parte del propietario cuando te sentencia a "o lo tomas o lo dejas" es decir o pagas todo o cancelas sin más ni más y he aquí donde yo me pregunto ¿y los derechos de nosotros los huéspedes donde quedan?¿ No es esto ya demasiado abuso por parte de algunos hoteleros? Yo me resistía a cancelar bajo presión ya que ahora me quedé sin hotel y sin oportunidad de encontrar otro ya que me acaban de hacer saber hace treinta minutos que el dueño lo dispuso así ; pero... Como dice mi esposo ¿ quien quiere ir a un lugar donde de entrada te tratan así? No nosotros.....así que...