XO Hotels Blue Square — Hotel in undefined

I'm very surprised by such good comments because my experience was quite different. Indeed, we had booked 4 nights. The room was really dirty. The bathroom was full of mold. The carpet was full of stains, there were stains and hair on the sheets. I couldn't imagine showering in that bathroom or putting my feet on the floor. I asked if it was possible to have a cleaner room. The receptionist took my phone to show the photos to her manager. She came back a few minutes later to offer me another room. The manager didn't even bother to apologize for the inconvenience. The second room was not as bad, but still just as dirty. So we decided to pay for another hotel. When we told them we were leaving, they finally offered us another room, telling us that the rooms upstairs had been renovated and that this time we'd really have a clean room. Why didn't they offer us a clean room from the start? I asked if it was possible to ask for a refund. They told me I had to send an e-mail. The manager still hasn't shown up, of course. Since then, we've had no reply from them. We contacted booking.com who apparently contacted them and they refused to come to an agreement with them as well. Not very honest...

So you might be lucky enough to get a "clean room" - if they exist. It's up to you whether you want to risk paying 100 euros a night for a room like ours. Since a picture is worth a thousand words, I'll let you judge for yourself with the photos.

Update : they said to booking.com that they will not refund us because they had offered us a solution that we refused. Is it a joke? How many times we should asked for a clean room? WAS I ASKING THE MOON?? I have a first disgusting room, I ask for a second one that was still disgusting, how could I still have hopes? If they had good ones, I should have them from the start? Of course I assumed all of them were disgusting. What is doing this hotel is for me : lying and stealing...

Dear XO Blue Square Hotel Team,

I regret to inform you that my recent stay at your hotel (Room 035) was unfortunately the most disappointing experience I’ve had with your establishment so far.

While we initially chose to overlook several minor issues in the room, discovering bed bugs in our bed the following morning was deeply concerning and unacceptable. This significantly undermines the standard of hygiene and comfort we have come to expect from your hotel. We are frequent guests and have always appreciated staying with you – in fact, my parents are scheduled to visit again next week – but based on this experience, I am reconsidering that recommendation.

As shown in the attached images, the condition of the room was far from satisfactory: hair on the bathroom walls, visible stains on the bedsheets, bed bugs, discoloration on the ceiling, a broken closet handle, and a non-functional bathroom ventilation system. These issues are not only unpleasant but indicate a lack of thorough housekeeping and maintenance.

We had inquired about a room change upon arrival, but were informed that this was the last available room. This made the poor condition even more surprising and disappointing.

On a positive note, I would like to highlight the friendliness and professionalism of the receptionist, which stood out amidst the otherwise negative experience.

It’s unfortunate to say, but given this visit, we will strongly consider alternative accommodations for future trips to Amsterdam. In hindsight, we are relieved that we only booked for a single night.

Additionally, I have already sent a detailed complaint via email and am still waiting for an official response...

I really do hope they rebuild this place it needs a lot of work

unfortunately I was not satisfied with the standard of the room that was booked for my anniversary visit, as well as the rooms that were alternatively offered as a replacement. The room that we was allocated originally was not clean to hotel standards which made my partner and I extremely uncomfortable. There was stains on the carpet flooring, walls, internal window ledges, inside the mini fridge, on the mattress, and on furniture in the room. A t-shirt from another guest was found behind one of the cabinets.

In the second room offered to us, there was stains on the curtains along with a rip in the material. A food debris stain was found in the cabinet where the mini fridge is and there was quite a lot of dust on the hairdryer in the bathroom.

Christina, the manager at the time of this visit was understanding until we sent off an email to the company and she responded back with they can’t give us the refund. She also in person made it out to us as if we were most likely to get a least our deposit back, this was not the case. All photo evidence will be attached as proof of our findings.

We had to pay out on a new hotel on top of what we paid for this hotel. This left me and my partner at a disadvantage financially meaning our budget was cut when it came to activities in Amsterdam, when we could have got our refund from this place and been fine financially.

Please do not come here if u want a nice clean hotel with no holes and stains in the curtains and a bloody...