Averill Court Motel — Hotel in Bay of Islands-Whangaroa Community

Your location||||||Averill Court Motel||62 Seaview Road, Paihia 0200||Motel||Kayla Cafatsakis||49 points|| 2 hours agoAbsolutely disgusted with our stay here. The rooms were fine, but the owner was absolutely unprofessional. My sister and I were up for the night visiting our sick sister who came to see us at the place. The owner viciously came banging on the door at 10pm stating there were no visitors allowed after 10pm which we were not aware of. Our sister left when asked, however, we saw the owner peering through the window and walking around our room, which made us extremely uncomfortable, so we left around 10.30pm. We handed our key to the owner and let her know that we were very uncomfortable with the treatment we received, and she was very confrontational and advised us that the rules state that 10pm is cut off time for visitors and became very aggressive and racist towards us. I would not recommend staying here ever, unless you are comfortable with the owner peering through the window while you're trying to get change. So disgusted with the service and the response from the owner.||||I've seen other reviews, and the owner cannot own up to her disgusting behavior, and instead lies and says we were loud and disruptive, which I'd 100% not the case at all. She stated that the 'elderly' couple next to us were complaining about the noise from us. We did not once see an elderly couple around us. So she then proceeded to tell us that other people complained about us being noise, which is an absolute LIE as we were talking with these people 5 minutes before she came viscously banging on the door. She did not say it was about the noise, she stated we were not complying with the 'no visitors after 10pm' rule that we were unaware of, that she claimed was clearly on the website. Where abouts on the website is this stated? Because with thorough searching, I could not find this rule, nor were we informed of this upon check in. The owner has replied to my review on a different site, however, she does not own up to anything, and instead becomes aggressive and defensive, and resorts to lying to get her way. Absolutely disgusting and unprofessional. We are very considerate and quiet people, especially as noise can be unbearable for our sister. If we were informed of this rule, on arrival, we would absolutely have complied. We do not appreciate the lurking around the room, the rude way we were approached, and the LIES. We absolutely will be taking...

🤢😔😡 I booked this hotel for 3 nights for my family 1 duplex and one studio for my parents. When we get there she give us bigger apartment because other rooms was booked apartment has 3 beds in it i asked recpention lady (Onwer) i think we might be fine whole family in the apartment she said its all good i will put the studio on sale see if she can sell but it didn't on that night and my parents end up sleeping in studio. For next day she asked me if she can sell it for cheaper i said thats all good you how much? she said $100 i said all good than later on she said there is 10 percent booking fee i again agreed on that but next day when we came back from after our cruise she said studio is sold but you have to pay for your parents $50 each day. Than i got frustrated i said you did not mentioned that to me you should of told me at the very first day i wouldn't let our studio to go just for $40. She become so gready no clear communication. I felt helpless and frustrated. I had nowhere else to go and I had already paid for the rooms. when we get to apartment at 2pm cleaners was still there my whole family has to wait for 15 minutes outside. We found they only changed the towels and toilet paper roll. Room was not cleaned and bed sheets was unchanged. I felt itchy and uncomfortable on the dirty sheets. We booked to stay 3 nights but i left the hotel next day. I wished I had never booked this motel. It was the worst...

Rooms were ok but the attitude of their manager/host was the worst I have ever came across: major reason behind my comment

we were suppose to check in around 11:30-11:45 pm in the night (which was informed before arrival at the motel) the rooms were not ready she ( Host) made beds at midnight. We arrived at the motel 11:55 pm, she told us if she knew we will be late she would’ve said no for booking, That was totally called for because she knew that We were travelling from Hamilton after 6 and its 4:30 hrs drive. The host was aware that We are travelling with 2 infants, on arrival the Host told us very rudely your kids should be asleep at this hour, on that I have told her too that, you know we can’t decide when a 8 months old baby will sleep. Next morning, I mentioned her about her behaviour and how it made us uncomfortable, forget an apology she started arguing which was not acceptable at all. Where we have clearly mentioned her that we will be putting all this information on your review page, on that she said she will sue us 😱 Anybody who is reading this, My advice never book this motel unless you wanted to be insulted...