INNBetween Lodge & Backpackers — Hotel in Nelson

It's a disgusting, filthy backpackers. Nothing like the photos which are 5 years old! So run down, dirty and smells really musty. The carpets are so yucky with hundred of hairs, ghastly stains, even a cat permanently lives in kitchen and I saw it chase a mouse in the kitchen, which was going through the food left on open shelving. The beds in the dorms are rock hard, cramped and the bunk beds offer no privacy. No ventilation and very noisy guests talking constantly and banging doors through the night. No sleep possible. The manager was so rude. I shared a complaint of my disappointment and he said 'I don't give a sh-t and I'm willing to refund you and you can go somewhere else'. The guy is a disgrace and no way should be in this role or any backpacker business full stop. The receptionist even does his stretching exercises outside guests' room in the hallway blocking entrances and exits! She is unable to communicate effectively and is more interested in her own well-being and yoga than attending to guests' needs. At one point she was overheard calling out loudly to a cleaning person who said he found a used condom in a queen bed. The reception loudly replied for other guests to hear "It's very common to find condoms in the beds!' I got bitten by bed bugs for several nights and the staff did nothing. The cleaning staff consisting of two long-termers, are not qualified to clean rooms, and they are overwhelmed. The showers and toilets are never cleaned, and surfaces are left dirty for several days before finally wiped. Sinks are left with hairs and the kitchen is never mopped. Cleaners and staff just enter your room without any notice and invade your privacy. Two people entered my room and looked around when I wasn't there and nosed around. The staff just walk in on you and even stay in your room after you have come back from a shower and they won't leave, they totally invade your privacy. I'll...

The night manager was super rude... We were sitting infront of the large TV in the lounge area trying to figure out how the TV worked but when we couldn't figure it out we started playing card. Soon a white night manager arrives without any warning rudely tells us to leave the space because its for paying customers only. Uhh news flash we paid for our rooms too. And even if its a company policy there is a proper way of saying it. A Maori guy said the same thing to a rowdy group of 10 Italians and he was super nice about it. If he can do it why cant the white dude?

Over all I and other customers reached the same consensus about the white night manager and hostel in general. 1) He has no experience or courtesy to be in a service industry and none of us felt welcomed or homely as a hostel is suppose to be. 2) Breakfast is a terrible. We were told "please get to the breakfast as fast as possible because if porridge runs out thats it. There is no more" that is an actual quote...

Another rude thing. Right next to the sink there is a condescending sign that says, "If you haven't brought your parents to do your dishes for you then please clean up after yourself." Again I understand it costs money to have a labor not to mention its annoying to clean up after every client's dirty dishes but there is a right way to talk to clients.

Remember. We. Are. Paying. Clients. Your bussiness exists due to our good will. And we remember every...

This place is an old colonial wooden house done up really nicely as a very nice backpackers, with a large modern concrete extension out the back with tons of rooms of all sizes, a bit like a hotel. Due to COVID 19 their international clientele dwindled, and in order to survive it seems they changed their business model to something more like a boarding-house with semi-permanent young residents. Consequently the shared kitchen was a bit grubby and had notices asking the youngsters to clean up after themselves (which seemed ineffective). The family room looking out the front as advertised on the website was permanently let out and we ended up in a family room in the concrete extension. The beds were very comfy, but the room felt a bit confined. The way it is presented on their own website and other online portals does not reflect this recent change. If you don't mind stranded youngsters hanging around and smoking in the outside area, then this is...