Apollo Hotel — Hotel in North Island

The only good thing about this hotel was the clean linen and towels. The staff that checked us in was friendly but seemed to be not coping with the workload. They took photo ID and my credit card and charged me a further $10 even tho the room was pre paid for by their website. The bathroom was not clean and the taps were rusty. The shower pressure was pathetic. No spare blankets etc. There was an ironing board on the cupboard but no iron? The kitchen had some basic utensils but some missing and only enough for the maximum amount of guests for the room. There was no tea towels or cleaning products so once you use a glass etc you can’t wash them to use again. The table and chairs were chipped and rough looking. The heatpump worked well but seemed like it had never had its filter changed and had been dripping dirty water on the carpet. The walls were very thin and you can hear the other guests talking. The rooms looked clean but when you look closer you find dirty and stained carpet, dirty sink, minimal consumables (milk, soap & no cleaning products), dirt and food remains between couch cushions, under beds had not been vacuumed in years, lighting was very poor aswell. Very cheap and tacky place for how expensive the rooms are. We would not recommend you stay here and we most certainly won’t be staying again.

Disgusted...

The heat pump in the room was really good. Heated the room nicely. The parking was nice and central. Easy accessing the building after hours with swipe card.

Disliked · 1) Tiny kitchenette corner doesn't have a sink or any light 2) Two beds joined together creating gap in the middle of the bed makes you sink in it. 3) Dusty carpets - should have slippers in the room 4) Half flush button worked and have to put finger deep inside to flush which felt yuck. 5) Zip of pillow cases was broken causing the filling to come out 6) Lift - the way it works and drops at the level is scary and makes you feel unsafe. 7) Dull lighting and out-dated curtains on the hallways.

Finally, the staff spent 15mins to take another booking on the phone while I stood there and waited. Should have just passed on the keys and checked me in while asking the person on the phone to hold as clearly they were struggling to decide. While the booking is fully paid for and booking via Booking.com, I don't understand the reason of taking the credit card and holding another $10.00 and copying photo ID seems...

I'm leaving two stars for a lot of factors. Definitely not worth the price we paid. Hotel is supposed to offer gym/sauna/spa/pool. The "gym" is a broken down bike machine and an old treadmill. Even if you wanted to use it, the parameters of time are 8:00am to 8:00pm. When I tried at 6:00 pm I got a, "it's closed already, sorry" after a long speech about how you can use all facilities til 8pm. The spa was disgusting. The water was a shade of gray/brown and had oil and/or sunscreen floating all over the surface from people's skin. Also think I saw a scab floating around in there. The whole thing needs to be drained and refilled. The sauna was off. You push a button and wait forever for it to heat up. The whole building smelled of curry. Not fresh. I think there were full time families living there. Woke up in the morning to a mom screaming at her kid through the paper thin walls. This place is really not worth the price. Trust me, you can find somewhere...