Imperial Hotel — Hotel in North Island

I am one of those people that travels with a disinfectant bottle to kill germs and it takes me ages to leave a bathroom or toilet as I normally wash my hands, on average three times if I happen to accidentally touch something, the wall, the taps, or reflush the toilet or touch the door without a tissue prior to leaving. I say this, because after reading the reviews and having stayed at the Hotel Imperial, those negative reviews couldn't be further from the truth.

I booked a queen suite, with ensuite. Wow! It was immaculately clean. It had been renovated and refurbished. The bathroom and shower/toilet was extremely clean too. I thought I was the best cleaner in the world! The linen and bedding looked to be brand new. I only used my disinfectant bottle for spraying the toilet seat before and after each use!

The Hotel Imperial has new management and they are still doing renovations and refurbishments in stages. The manager, DJ and his family, friends and employees were very hospitable, accommodating, and always anticipated our needs and nothing was too much for them. My room was located upstairs and was very warm including the hallway. It was also quiet and my sleep went uninterrupted.

There is a bar, with pool table and small area for dancing and private poker machine room (not that I touch the poker machines, as germ and gambling phobic). The drinks and hot food are affordable too. There are also outdoor spaces for hanging out. No other hotel/motel can beat its central location and convenience to shopping, restaurants and other local amenities. I scoured the internet for accommodation in Thames, and no other place can beat their rates either.

I have written a lengthy report here as previous negative reviews are not warranted. And given the the cleanliness, excellent service, central location, and knowing that Thames markets is on the same street on the Saturday morning, it really should be a no-brainer for those who don't like wasting money.

Forgot to say, family friendly place, as they treat you...

I really enjoyed the stay. Our room (with a queen size bed) was well presented, fresh and clean. This was the same for our friends room and although they needed to share the toilet and showers, they also were clean and well kept.

We decided to take our son at the last minute and although they were going to provide just a mattress, they provided a bed instead which was more than we expected.

Our bed was very comfortable with our friends saying the same for there's.

Upon arriving we were warmly greeted by the manager (DJ) whom was informative and welcoming. I got the sense that it is very much a family business whom take pride with making people feel welcomed.

It's very central and surrounded by lot of cafes and shops that are just a short stroll.

I also found the price to be more than reasonable.

Would I stay again? We are already planning our next trip for a longer stay where we can explore more of what Thames has to offer with the Hotel Imperial being part of...

I booked for 5 adults (myself and 4 adult children). 7 of us turned up to the hotel as 2 of my nephews staying at another motel closeby helped us with transport and our luggage. The Manager assumed that we were trying to sneak in 2 extra people and told us in a very unfriendly manner that if we had more staying than booked he would call the police and cameras would pick up the extras staying at the hotel. ||||Disgusted with his tone and manner upon our arrival, I told him that he was accusing us unnecessarily of being dishonest and that it was not appreciated. Had there been somewhere else to stay, we would have moved out immediately. ||||Hotel furniture tired although rooms were clean. The bathroom rug was not clean and damp from previous guests. Room smelt musty. ||||The unwelcoming tone from the Manager put a damper on our entire stay! Some customer...